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Refuge Manager

Safe Futures Foundation

Currently a manager in the community services/ family violence sector looking for a larger role?

Do you want to hold a key leadership role with the largest provider of family violence refuge/crisis accommodation in Victoria?

Come and work for a growing, dynamic and progressive organisation seeking to enhance safety, support and pathways to safety for those escaping family violence.


Safe Futures Foundation is a not-for-profit Specialist Family Violence Organisation that provides refuge/crisis accommodation to women and children escaping family violence. We have been responding to family violence and changing people’s stories for over 40 years. Safe Futures is the largest provider of refuge/crisis accommodation in Victoria with three core and cluster refuges, 15 crisis properties and nomination rights to 35 Transitional Houses.

Safe Futures Foundation is committed to the principles of cultural safety and inclusion of all individuals from diverse backgrounds and to the safety and inclusion of individuals with a disability

The Foundation supports women and children experiencing homelessness from family violence, providing refuge and crisis accommodation, risk assessment and case management support and outreach case management support to clients in transitional properties and/or private rental.


Leading a passionate, collaborative team the Refuge Manager has the primary responsibility for the management of staff and services for the Maroondah refuge, surrounding 13 crisis properties and 35 transitional properties.

The Refuge Manager plays a pivotal role in the success of the family violence emergency response program. They are expected to meet a range of outcomes and deliverables which align with the Safe Futures’ Strategic Plan and to assist the organisation to achieve its goals as it continues to build a strong and sustainable organisation.

The Refuge Manager is responsible for coordinating the delivery of an extended hours service. This role entails the oversight and monitoring of high-quality intake and family violence risk assessments, safety plans, needs assessments, case and exit planning. The role also incorporates overall management of the properties and units to ensure they are maintained and ready for occupancy. The program includes full time Monday to Friday staff and staff rostered over seven days per week providing after-hours support.


  • Coordinate intake and referral functions and the management of emergency and accommodation response services
  • Provide supervision and management coordination to the Maroondah Refuge team
  • Ensure vacated units are ready for occupancy within 1-2 business days
  • Participation in the back up on-call roster, and some after hour’s service provision as required
  • Ensure high quality and comprehensive risk assessments, safety plans, needs assessments and case plans are undertaken for women and children accessing emergency accommodation
  • Co-ordination of exit planning and handovers to Safe Futures programs or to external services
  • Provision of daily complex staff case management support
  • Provide strategic advice to senior management and participate in senior management team meetings


The successful candidate will need to have the following:

  • Relevant tertiary qualifications such as Social Work, Social and Community Services or Psychology.
  • Sector experience would be a definite advantage.
  • 3+ years leadership experience
  • A current police check and working with children's check,

This role is full-time ongoing with the expectation of participation in the on-call roster for after hours.

The salary is Level 8 of the SCHADS award and will commence ASAP. Benefits include an RDO and salary packaging.

For further information, please see the position description attached.

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