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Client Liaison Officer - Rostering

Sacred Heart Mission

Your future workplace:

Every day of the year, Sacred Heart Mission assist hundreds of people who are experiencing homelessness or living in poverty to find shelter, food, care and support. We are in this for the long haul - we are committed to making a sustainable difference in people’s lives. Everyone is welcome at our table.

Your new role:

Our Sacred Heart Mission Local (Local) program supports people in the community through the Commonwealth Home Support Program (CHSP), Home Care Packages (HCP) and National Disability Insurance Scheme (NDIS) program.

Your day-to-day:

A typical day will involve:

  • Liaising with clients to give and receive updates
  • Coordinating rosters
  • Establishing care and supports
  • Scheduling
  • Updating records
  • Liaising with support staff and care managers
  • Ensuring best practice through timely and accurate information.

You’ll facilitate daily living for our clients which is the key to remaining safe in their home and to maintain their relative independence.

You’ll be a dynamic part of the ongoing development of services at Local as we strive to provide the best possible care to people in the community with complexities, such as homelessness, marginalisation and social isolation. Working as part of the CLO team, your strong alignment to the values of Sacred Heart Mission will drive you to make a real difference to the lives of those we support.

We're looking for

  • Compassionate people to join our team on a full-time basis
  • Experience in a CLO or rostering role
  • Working knowledge of rostering software such as TCM, SRS or Humanforce
  • A driver’s licence
  • A current first aid certificate including CPR
  • Experience with multiple and complex care needs (desirable)
  • Motivation to help people maintain their independence

You can look forward to

  • Flexible working arrangements allowing you to work from office and/or home as required
  • Genuine participation in the growth and development at Local
  • Working for one of Melbourne’s most highly regarded not-for-profits with excellent career opportunities
  • Helping some of the most disadvantaged and most vulnerable elderly people in our community
  • Salary packaging expenses like your rent, holiday accommodation and dining out: up to $15,990 pre-tax
  • Access to in-house training
  • Opportunity to purchase additional leave

A position description is attached.

Come and Work with us

To join our team, simply click on Apply Now.

For more information about the role, contact Aaron Cockram on 8530 8300.

Sacred Heart Mission value and respect diversity and welcome applications from people from all walks of life.All appointments are subject to Police Checks and certain roles require additional pre-screening as outlined in the position description. All NDIS roles will require a Disability Worker Exclusion Scheme (DWES) check against the Disability Worker Exclusion List (DWEL). Individuals placed on the DWEL will not be engaged by Sacred Heart Mission.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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