Who are we

Richmond Wellbeing is a leading values-based mental health service provider, providing services for consumers across Western Australia. We offer services that address all aspects of mental wellbeing including supported accommodation, carer and family support, community support and NDIS assisted services. We take a holistic approach to healthcare, supporting individuals, families, and communities on their journey to recover the life they want. Richmond Wellbeing employees are encouraged and supported to use their unique talents and experiences to support individuals to change their lives for the better. Work within person-centred approach and have the opportunity to help individuals identify and utilise their strengths. You will be encouraged and supported to bring your whole self to work, allowing you to build your professional skills.

About the role

This role is responsible for leading, managing and developing a team of employees to deliver high quality and contractually compliant services to residents. This role will ensure the effective and regular provision of line management, administrative supervision, and practice supervision of service delivery staff within Richmond Wellbeing’s Procedures and Policies, and managing the relationships with partners. ​​​​​​This role will be responsible for Ensuring the strategic and operational quality and change management activities are integrated and aligned with Richmond Wellbeing goals.

Other responsibilities will include but not be limited to:

• Lead the team in the delivery of the service program requirement to clients, as per operating procedures and guidelines.
• Ensure positive and effective working partnerships are developed to deliver service outcomes.
• Lead and implement cultural change initiatives within the program area, by contributing to the developing of cultural change initiatives, evaluating the readiness for change, identifying potential risks for resistance, and contribute to the development of plans to intervene, and managing the necessary communication activities relating to the changes.
• Responsible for the co-ordination of delivery of the service commitments in order to achieve the required client outcomes, operate in a compliant manner, operate within the funding guidelines, quality frameworks and Richmond Wellbeing policy and procedures.
• Influence the operational activities by contributing to the on-going development and improvement of the service through involvement in strategy development and continuous improvement initiatives to ensure Richmond Wellbeing remains a leading quality provider of mental health services.
• Write program reports, reviews, evaluations, service delivery procedures and work instruction in conduction with other staff as required.
• Work with other Service Managers within Richmond Wellbeing and the community to ensure the full range of services are available to clients.
• Develop and maintain internal relationships with other key stakeholders including the Senior Leadership Team, People & Culture and Finance
• Conduct performance reviews and evaluations with encouragement and developmental coaching and counselling as required.
• Identify and support staff training and development needs.
• Thoroughly induct and train new and existing members of staff to ensure appropriate knowledge of the organisation, work practices and governing internal and external policies and procedures are understood.
• Full oversight and financial management including compliance with program budgets, authorisation of program expenditure, financial systems, and resources.
• Ensure effective management practices are implemented to mitigate risk and ensure the health and safety of workers, clients, and visitors.

This role is full time and based in Queens Park.

About you

The successful applicant will be able to demonstrate:

• Relevant degree in Social Work, Occupational Therapy, Psychology or other relevant field
• 3 years’ experience in leading and managing teams in a complex service delivery setting.
• 3-5 years experience in a mental health residential setting.
• Demonstrated ability to deliver service outcomes on time and in compliance with funding accreditation body requirements.
• Experience and knowledge of change management principles, methodologies, tools and an ability to apply them in the workplace.
• Demonstrated ability to develop and maintain effective relationships with key stakeholders.
• Demonstrated experience in budget and financial management.
• Strong interpersonal and communication skills.
• Demonstrated interest in community and social outcomes.
• A personal alignment with the values of Richmond Wellbeing.
• Hold a current Working with Children Check (WWCC)
• Hold a National Police Clearance no older than three (3) months.
• Hold a current Drivers Licence.
• Current First Aid Certificate

Desired:

• Experience working with youth
• Lived experience of mental health recovery or as family members of people with a lived experience of recovery

In line with Richmond Wellbeing policy, WA Government Health Directions and Public Health Orders, Richmond Wellbeing workers and contractors are required to be fully vaccinated against COVID-19, and provide proof of booster vaccination. As such, the successful candidate will need to provide evidence of their COVID-19 vaccination status prior to commencing in this role.

Why Work for Richmond Wellbeing

Besides providing high quality professional development and a supported work environment where you are encouraged to bring your whole self to work, we also offer:

• Competitive salary.
• Salary Packaging up to $15,900 which allows you to pay approved expenses from your salary before tax, you pay less tax, your take home pay increases.
• Two days additional leave, One (1) day Birthday leave and One (1) wellness day per calendar year.
• Access to Employee Assistance Program (EAP).
• Ability to accrue TOIL.
• Work for an organisation that makes a difference in people’s lives.

Have questions

Confidential enquiries can be sent to [email protected] using the subject line: Service Manager - Youth Homelessness Service enquiry via EthicalJobs.

Richmond Wellbeing reserves the right to close this position prior to the closing date.

Richmond Wellbeing welcomes and celebrates individuals from all diverse groups and backgrounds. Our workplace actively seeks to include, welcome and value unique contributions of all people.

Before an offer of employment can be made, Richmond Wellbeing requires a National Police Clearance no older than three (3) months.