About the role

Reporting to the General Manager Residential, the Service Manager role is responsible for providing an environment that enables consumers living with mental health distress to confidently embark on a journey of recovery and to attain the kind of life they desire.

Your main duties will include, but not be limited to:

• Leading, managing and developing a team of employees to deliver high quality and contractually compliant services to residents of the Busselton residential site.
• Ensuring the effective and regular provision of line management, administrative supervision, and practice supervision of service delivery staff within Richmond Wellbeing’s Procedures and Policies.
• Overseeing maintaining the LARU licensing of the service.
• Reporting service outcomes including working within the operating budget.
• Ensuring the performance of the service and reporting on service outcomes.
• Provide a residential recovery orientated environment with close oversight of cleanliness, hygiene and functionality.
• Ensuring the strategic and operational quality and change management activities are integrated and aligned with the goals of Richmond Wellbeing.
• Building a strong, effective, and resilient organisational culture.

About you

You will possess the following key attributes:

• Relevant degree in Social Work, Occupational Therapy, Psychology and/or Business Management including Bachelor of Project Management or Masters of Business Administration (MBA).
• 3 years’ experience in leading and managing teams in a complex service delivery setting, preferably in youth, mental health or AoD services.
• Demonstrated ability to deliver service outcomes on time and in compliance with funding accreditation body requirements.
• Experience and knowledge of change management principles, methodologies, tools and an ability to apply them in the workplace.
• Demonstrated ability to develop and maintain effective relationships with key stakeholders.
• Demonstrated experience in budget and financial management.
• Strong interpersonal and communication skills.
• Demonstrated interest in community and social outcomes.
• A personal alignment with the values of Richmond Wellbeing.
• Hold a National Police Clearance no older than three months.
• Hold a current Drivers Licence.
• Knowledge of and experience working within the Mental Health sector is desirable

A position description is attached.