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Program Manager - Lifestyle (Disability)

Rubix Support


  • Are you seeking an new adventure to be part of an fantastic team?
  • Do you have a background or experience in operational leadership and the delivery of quality services for people living with disability?
  • Award: Social Community Health and Disability Services (SCHADS) Award (2010)


With significant experience in the disability sector within government and community organisations, Rubix Support is passionate about supporting people with cognitive impairments to lead the life they want to live and to achieve their goals and aspirations. Rubix Support provide support to people aged between two years to sixty-five years old. We are a registered provider under the NDIS and provide services across three main areas - positive behaviour support, support coordination and lifestyle support; and a new fourth area being Psychosocial Recovery Coach supports. We are focused on evidence based best practice, a commitment to social justice with a human rights lens who are passionate about achieving positive outcomes for the people we support.


Rubix Support’s Vision is to be a leader in the provision of evidence-based, practical, individualised behaviour assessment and support for people with intellectual impairments, psychosocial disability and complex support needs.


  • New and exciting opportunities to be part of our team! We are committed to your personal growth and provide you with significant, on-going support including training opportunities. You are provided with all the necessary tools to complete your rewarding role including an Microsoft Laptop and iPhone which provides you with the ability to work flexibly.
  • Lead a fantastic and experienced team.
  • Be part of a team that has significant experience supporting people with cognitive impairments and psychosocial disabilities. We are a team that strives on positive team culture and are always happy to support each other.

  • Full Time

  • Wage range: $90,000 - $100,000 plus superannuation (dependent on experience)

Reporting to our General Manager – Operations, this exciting role provides you with the opportunity to develop strong sustainable partnerships with Participants and their families, and lead our Lifestyle staff team, enhancing the quality of life for all our Participants.

If you pride yourself on developing relationships and delivering quality services that make a difference, then this role may be for you!


  1. Successfully lead the Rubix Support Lifestyle program with the aim of enhancing the quality of life for Participants and their families.
  2. To provide leadership, development and support to direct support -Service Coordinators.
  3. Ability to successfully learn and use a variety of systems engaged by Rubix Support relating to rostering and management of the operations of the Lifestyle Support service area, including external NDIS systems and applications.
  4. Ensure person centred best practice is provided in service planning and provision for Participants.
  5. Ensure quality safeguards are maintained at all times and reporting is inline with legislative requirements.
  6. Manage rostering across the Lifestyles program for both Participants and employees
  7. Develop, implement and review quality assurance systems related to the employment of casual staff ensuring safeguards and the recruitment of high-quality personnel.
  8. Manage the Lifestyle Support participant onboarding process to ensure that practices and systems are efficient and in line with the NDIS Standards.
  9. Oversee and ensure occupational health and safety risks are assessed and adequately addressed for all employees.
  10. Provide expert advice and guidance to staff in relation to their workplace and practice.
  11. Develop positive and productive relationships with all stakeholders including families, service providers and government agencies.
  12. Work closely with the participants and their families/support networks.
  13. Maintain documented evidence of service provision to participants.
  14. Ensure communication is positive, effective and responsive.
  15. Involvement in staff recruitment, induction, and onboarding.
  16. Demonstrate the ability to work both autonomously and collaboratively.
  17. Have strong administration and record keeping skills, ensuring adherence to privacy and confidentiality.
  18. Participate in the out of hours oncall roster, providing support for Lifestyle Support staff, families, and Participants.
  19. Work closely with the General Manager - Operations and, Manager – Business to develop and review policies and procedures.
  20. Work collaboratively with the Leadership Team.
  21. To further develop and implement the Lifestyles Operational Plan.
  22. Provide detailed reports specific to Lifestyle Support, analysing trends to inform future practice.
  23. Project manage new initiatives and partnerships relating to service development within the Lifestyle program.
  24. Promote growth and improvements within the Lifestyles Program; including the additional growth of Supported Independent Living related supports.
  25. Strong operational knowledge and proven experience in a similar role


  1. Ability to demonstrate sound knowledge and experience in the operational management of service delivery for people with disabilities and their families.
  2. Demonstrate a working knowledge of legislation including the Disability Act, NDIS and Occupational Health and Safety Acts.
  3. Demonstrated focus on a positive client experience.
  4. Ability to demonstrate leadership, support and supervision to direct reports and teams.
  5. Calm and adaptable to changing circumstances, utilises personal skills and support to manage difficult situations and able to prioritise work.
  6. Ability to manage all rostering aspects for both Participants and employees
  7. Commitment to social justice and inclusion, valuing cultural diversity.
  8. High standard of personal integrity and commitment to the organisations values, policies and procedures.
  9. Able to work independently and make informed decisions.
  10. Value and enjoy teamwork and demonstrate the ability to collaborate with others to achieve common goals.
  11. Demonstrated knowledge, experience and understanding of the support needs of people with disability across home and community settings
  12. Well-developed communication and interpersonal skills including the ability to work and communicate effectively with participants, their families, community agencies and other professionals
  13. Ability to manage autonomously, collaboratively and from a distance.
  14. Proven experience in recruitment, onboarding, and rostering staff.
  15. Ability to engage in developing and implementing growth strategies.
  16. Ability to coach and develop employees.
  17. Application of NDIS Cost Models for Participant related supports, outside of accommodation housing


  • A current Level 2 First Aid and CPR Certificate is required
  • Bachelor of Applied Science, Social Work or related degree to community services, disability or mental health related qualifications, or qualifications in business management with a proven track record of leading teams in a related field
  • Successful completion of the NDIA’s Worker Orientation Module ‘Quality, Safety and You’ (https://www.ndiscommission.gov.au/workers/training-course). Applicants will need to provide this NDIA generated Certificate prior to commencement.
  • A driver’s license and ability to use your own vehicle. An allowance is provided for this purpose.

A position description is attached.

Applicants are required to read the attached position description and ensure they are suitable prior to applying.

The successful applicant will be required to complete a NDIS Screening Check and Working with Children check as part of Rubix Support's screening policy.

How to apply

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