• 12 Month Full-Time Contract

The Royal Society for the Prevention of Cruelty to Animals NSW is Australia's preeminent animal welfare organisation. We provide a strong voice for animals experiencing cruelty and neglect. The RSPCA is committed to the care and welfare of animals, providing extensive professional facilities, including fully equipped veterinary hospitals and our state-wide shelter network, with hundreds of staff across NSW to care for animals.

Our Programs team are looking for an enthusiastic and experienced Community Programs Case Worker to join our team on a 12 month contract, full-time basis reporting to the Community Programs Manager.

On a day-to-day basis, you will:

• Answering internal and external enquiries for assistance via Programs phone helpline, online enquiries, email enquiries, etc
• Assessing the requirements for each inquiry and determining access to services
• Build positive and effective relationships with clients
• Ensure the health and wellbeing of all animals under Community Programs care within the legislative and resource parameters provided
• Ensure and maintain communication with all requires parties/stakeholders (internal and external) relating to the care and wellbeing of Community Programs client and animal
• Provide comprehensive record keeping of all interactions relating to any Community Programs’ client or animal.
• Update client and/or animal information on all required platforms i.e. Ezyvet, Sheltermate, etc
• Assist with recording monthly output statistics, providing insight into the activities performed within the Community Programs team and the demand for service
• Raise community awareness and understanding of the links between human wellbeing and animal welfare through community and individual educational engagement.
• Continue to build upon existing relationships/partnerships to further the growth, awareness and impact of Community Programs.
• Work positively and proactively with Animal Operations to support the functions of Community Programs
• Lead and contribute to a positive and inclusive work environment by effectively communicating and working collaboratively with team members and peers across all departments, and consistently role modelling the RSPCA NSW values and associated policies
• Ensure a safe working environment whereby employees and volunteers perform their duties safely and adhere to all WH&S policies and procedures, including responsibility for undertaking investigations and corrective actions to reduce the risk and likelihood of incidents occurring.

To be successful in this role, candidates will need the following skills and experience:

• Experience working with Human Welfare sector
• Demonstrated experience in working in a team environment
• Demonstrated ability and confidence in utilising discretionary authority within role
• Demonstrated experience working with vulnerable people and knowledge of the challenges they face
• Developed effective strategies and show decisiveness in dealing with emotionally charged situations, difficult and controversial issues
• Demonstrated ability to work through issues, weigh up alternatives and identify the most effective solutions
• Demonstrated understanding of animal health and welfare concerns desirable