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Military Compensation Advocate

Victorian Branch - Returned & Services League of Australia

The Returned & Services League - Victorian Branch (RSL Victoria) is Victoria’s largest and oldest veteran charity. Our mission is to provide the best possible supports and services to all generations of veterans in Victoria. The State Branch office of RSL Victoria provides overarching leadership to our network of 277 Sub-Branches and represents our almost 200,000 members on veteran related issues. As a member of RSL Victoria you directly contribute to this mission through our veterans’ support services, veteran advocacy, commemoration of service, and fostering of camaraderie amongst serving and ex-serving Defence Force personnel working with the Sub-Branch network.

The organisational structure of the State Branch of RSL Victoria comprises of the following:

  • Office of the Chair and CEO
  • Veteran Services Division
  • Operations Division
  • Finance Division

Unlike a solicitor, an RSL Military Compensation Advocate is someone who does not necessarily hold a qualification as a paralegal or a law degree.

An advocate is one who “pleads in favour of another’s case, supports or urges by argument, defends, vindicates or espouses a cause”.

In the context of the RSL, a Military Compensation Advocate assists both serving and ex-serving members of the Australian Defence Force (ADF) and their widows to lodge claims for compensation to the Department of Veterans’ Affairs (DVA).

THE ROLE:

  • Maintain a responsive, customer-focused approach and ensure the rights, needs and preferences of staff, volunteers and members of the veteran community are respected.
  • Maintain privacy and confidentiality of all staff, volunteers and members of the ex-service community receiving assistance and support through RSL.
  • Comply with OH&S and other legislative requirements in relation to own work practices.
  • Maintain knowledge and skills relevant to position by participating in educational opportunities and maintaining continuous professional development.
  • Working in accordance with the Vision, Mission and Values of the Returned & Services League of Australia (Victorian Branch), Veteran Services Directorate (VSD).
  • Develop, foster, and maintain a sound professional working relationship with stakeholders such as, other Ex-Service Organisations (ESO), Case Officers / Delegates within the Department of Veterans’ Affairs (DVA) and RSL Sub-Branches.
  • Ensuring members of the ex-service community get access to rightful entitlements and services.

YOU:

  • Commitment to promoting the Mission and Values of the RSL
  • Experience in Microsoft technologies – Office 365
  • Excellent problem-solving skills
  • Excellent oral communication and active listening skills
  • Excellent written communication skills
  • High level planning and organisation skills
  • Time management skills with an ability to prioritise workload
  • Ability to work autonomously as well as collaboratively with cross functional teams
  • Leadership skills and experience
  • Energetic and flexible with a positive can-do attitude
  • Demonstrated ability to maintain confidentiality
  • Demonstrated commitment to quality customer service
  • Demonstrated ability to empathise with clients regarding their needs.

We invite all Levels of Advocates to apply, training will be provided through the Advocacy Training & Development Program (ATDP) in conjunction with the training the candidate will be mentored by a Senior Military Compensation Advocate.

So if you would like to be part of a team of talented professionals who work toward providing and delivering a positive future for Veterans and their families hit the apply button now.

How to apply

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