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Aged Care Support Facilitator & Pathway Support Specialist

Royal Society for the Blind of SA

About Us

RSB supports people who are blind or have vision impairment to gain new skills, be engaged in life and grow confidence at home, at work and in their communities. Working together, RSB supports a culture of participation, meaning and purpose with the understanding that small changes can often have a powerful impact.

RSB is a registered charitable organisation and leading service provider in disability and aged care support for people who are blind or vision impaired.

About the Position

This is a full-time role.

The Aged Care Support Facilitator/Pathway Support Specialist works as part of the Intake Team and is focused on supporting new and existing clients to engage with RSB services, establish goals, identify appropriate services, work and connect with funding pathways, and initiating outbound calls to engage with clients and client representatives for service reviews and special projects in a positive, client centred, supportive manner that:

  • Creates an enjoyable conversation for clients,
  • Fosters open discussion on support needs and how RSB can assist, and
  • Maximises appropriate referrals to RSB services.

About You

Essential Criteria

  • Excellent interpersonal and communication skills, including the ability to relate to persons of all ages, including those with a disability.
  • Demonstrated ability to communicate using plain language and engage with people in a positive, client centred and supportive manner.
  • Ability to recognise and manage client needs within the context of organisational responsibilities, service capability and funding obligations.
  • High level of computer proficiency, including Microsoft Office, SharePoint and use of client management systems.
  • Disability Certificate IV, Aged Care Certificate IV or similar qualification that includes care coordination or case management.

Desirable Skills Criteria

  • Experience working in the Disability or Aged Care Sector.
  • An understanding of eye conditions and how they impact on an individual.

Special Conditions

  • Clearances including National Criminal History Check and Department of Human Services (DHS) and NDIS screening will be required before commencement.
  • Some additional hours may be required on occasions due to peaks in workload.

Please submit your resume and cover letter and address the key responsibilities detailed in the position description.

The position description is available at:


How to apply

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