ABOUT US

At Royal Far West (RFW) we believe that every child has the right to access the services they need to thrive, no matter where they live. From our base opposite Manly beach in Sydney, we provide multidisciplinary health and disability services for children from rural and remote Australia with developmental, behavioural, learning and mental health difficulties. Through our range of programs and innovative service delivery models we are changing the landscape of service provision for Australian rural and remote families.

ABOUT THE ROLE

RFW needs a Service Coordinator to support the Telecare Program and it’s increased client base for a full time, 12 month contract.

This role is responsible for supporting Royal Far West’s Telecare service delivery team to achieve positive child health outcomes and interactions, by ensuring RFW Telecare programs are running well, sessions and staff are well-supported, and interactions with our clients are of the highest standard.

Key responsibilities

• Scheduling and coordinating appointments to meet client needs
• Developing and managing relationships with external stakeholders, specifically with school educational staff and parents/carers
• Supporting clinical staff with technology issues as they arise (in-house training provided).
• Onboarding new clients, testing technology and checking equipment prior to consultations.
• Coordinating new referrals and ensuring accurate data entry into main operating systems.
• Tracking documentation and data for reporting purposes

SKILLS & EXPERIENCE

The essential criteria for this role are:

• Minimum 1 years’ experience working in customer service or administrative role.
• The ability to work flexibly and autonomously where required.
• The ability to work with people at all organisational levels to build rapport and affect change.
• Understanding and focus on quality assurance and continuous improvement.
• Rounded communication and interpersonal skills coupled with strong customer insights.
• Present as professional and confident in preparing for and presenting to external groups and individuals.
• Demonstration of a proactive and action-driven professional attitude and approach with the ability to generate ideas, problem-solve on the spot and think in an innovative way.
• Have a demonstrated ability to exercise judgment, maturity, initiative, and diplomacy.
• Systems and technology literate.
• The successful applicant will be required to provide a current Working with Children Check.

Desirable Criteria

• Tertiary education in the public health, health promotion or a related field.
• Experience coordinating staff to client needs (appointment booking, scheduling, resources etc.).
• Experience in the not-for-profit sector, health and/or education sectors.
• Demonstrated experience working with multiple technology platforms in a complex, dynamic environment.
• An interest in child development and rural issues.

Personal Qualities

• Results-oriented.
• Adaptable, flexible and resilient.
• Self-starter, confident in decision-making, inclusive.

CULTURE

Royal Far West is a rewarding, meaningful and inspiring workplace which offers a diverse work experience, a knowledgeable health care team and existing projects and initiatives. We strive for a positive and committed workplace culture

Our Core Values:

Respect- We value diversity and are sensitive in relationships and to differences.

Integrity- We are open, honest and accountable. We do what we say we will do.

Care- We foster an environment that is supportive and without judgement.

Energy-We apply ourselves energetically, are resilient and encourage innovation

BENEFITS

• Located in beautiful Manly, we can be accessed by bus, ferry or car. For more information go to https://www.royalfarwest.org.au/contact/.
• An attractive remuneration of $50,000 base salary + 9.5% superannuation and salary packaging will be offered to the successful candidate. https://www.salary.com.au.
• Remote working opportunities and flexible work arrangements.

How to Apply

For further information please contact Sophie Selles on 02 8622 6856. 

A position description is attached.

To apply for this position, please submit your CV and Cover Letter which includes briefly addressing the essential criteria by clicking Apply Now.