Organisation Overview 

Reynard Street Neighbourhood House Incorporated (formerly named Robinson Reserve Neighbourhood House) was established in 1988. The organisation operates autonomously as an Incorporated Non-profit Association and is governed by a Committee of Management (CoM). RSNH is a respectful, inclusive and welcoming local ‘hub’ space empowering growth, sharing, learning, fun and togetherness. In partnership with other organisations, RSNH creates local opportunities and encourage initiatives which enhance resilience, connectedness and well-being for people in the local and wider community.

Context for this Position

RSNH is seeking someone with a warm and friendly personality as the position is a ‘front of house’ welcoming and client - service role, whilst simultaneously being the central focal point for a range of daily administration activities. The Administration Officer ensures that the reception, programs and general procedures are administered competently according to the strategic plan, policies and procedures of RSNH. 

The role is suited to someone with a very open and friendly demeanour, able to multitask in a busy work environment and who can balance administrative efficiency with a strong understanding of the importance of managing all day to day relationships within a context of community development work.

Key Selection Criteria

1. Highly developed computer skills with knowledge and experience in the use of Microsoft Office Suite. Experience in administration of websites (preferably using WordPress), and working with and understanding social networking sites and their upkeep. 
2. Experience and skills in designing flyers, using Microsoft Publisher or other Adobe software. 
3. Excellent communication skills, both written and verbal. 
4. Highly developed organisational skills in setting and managing priorities and workloads in a busy office environment. 
5. Demonstrated experience in welcoming and providing relevant services to diverse and wide-ranging participant groups including those from culturally and linguistically diverse backgrounds, those experiencing mental health issues, and those economically, socially or psychologically marginalised. 
6. Demonstrated ability to work unsupervised, use initiative and supervise volunteers in the front office. 
7. A working understanding of community development principles relevant to the business of a neighbourhood house or community/not for profit organisation. 

Qualifications: 

1. A relevant tertiary qualification in a business, education, community development or related field. 
2. First aid certificate – to be kept current. 

All appointments are subject to a clear National Police Record Check and a Working with Children Check. The appointee is required to provide details of the Working with Children Check to the Manager.

A position description is attached.