Your Next Role!

RFQ are excited to announce that we are seeking an organised, detail orientated tech lover to join our innovative and passionate ICT team in our Annerley office on a minimum 12-month contract with the possibility of extension.

As an ICT Service Desk Support Officer with RFQ you will be providing first and second level support to the wider organisation and support the team in managing company infrastructure, devices and software applications. You will be joining a supportive and forward-thinking team who will share your passion for innovation, technology and problem solving!

Your day may look like:

• Be the first point of contact for all IT-related inquiries and issues through our Service Desk.
• Provide timely and effective resolution of IT issues (incidents and service requests) for RFQ staff, ensuring the smooth operation of services.
• Escalate more complex issues to higher-level IT staff as needed, ensuring swift resolution.
• Support the ICT Manager with monitoring, maintaining, documenting and troubleshooting RFQ's infrastructure, software, and hardware.
• Facilitate efficient and effective service delivery to enable RFQ's mission in providing community mental health services.

You will need:

• Diploma or certificate in Information Systems/Technology or equivalent experience.
• Proficiency in supporting Microsoft services and products, including Windows 10+, Microsoft 365, Intune, and Azure Active Directory.
• Networking knowledge (DNS, DHCP, LAN/WAN troubleshooting).
• Experience in supporting Windows PC hardware and common peripherals.
• Strong communication skills with the ability to explain technical concepts clearly to non-technical users.
• Experience with Microsoft 365 Office applications and video conferencing tools is preferred

Why RFQ?

Our ICT team are passionate about learning and adapting to the ever-changing technologies and processes while maintaining a supportive, collaborative, and empowering environment, where everyone can thrive! By joining our team, you will have access to:

• Enhance your take home pay with salary packaging of up to $15,900 on general living expenses and additionally up to $2,650 annual entertainment benefits, which also includes access to novated leasing. Explore your cost of living savings HERE!
• Free Employee Assistance Program (available for staff and their family).
• Opportunities for a wide range of career and professional development.
• $73K - $79K per annum

Apply Now!

If you are ready to be bring your tech skills to a supportive team who truly make a difference, click "Apply Now" and submit your application, together with your resume by selecting apply.

Further information about the role can be obtained by contacting ICT Manager, Jouni Stroja on 07 3363 2555Please note that RFQ is an organisation that embraces diversity.

The position with be subject to a Criminal History Check, which will be in the form of an NDIS Worker Screening Clearance. For further information please visit QLD Government - Before you Start