The Organisation

Proudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency aero medical and health services for people in rural and remote Australia. RFDS Victoria supports the work of the Flying Doctor throughout Australia and is also growing its services across the State.

In Victoria the RFDS works in partnership with a number of community health organisations across the State to improve the health and well-being of our rural and regional communities. We believe in creating opportunities so all Victorians have the choice to access essential primary health care services. Each year we come into contact with over 80,000 patients throughout Victoria, this includes primary health care and transport by air or on the road.

The Role

Part time (.8FTE), 55-60k base rate (pro-rata), max-term contract for 6 months with the possibility of extension for the right person.

Based at our Richmond Head Office (although working from home initially under current restrictions) and working within our Primary Health Care – eHealth Services team, the Program Support Officer will provide administration and tech support for the Flying Doctor Telehealth service in Victoria.

The Flying Doctor’s Telehealth platform improves access to healthcare for rural Victorians by connecting patients with specialist services in their community. Using the platform, partnered health services are able to book and support patients attending appointments, which are held via video-conferencing, reducing the burden of needing to travel to access medical appointments. For more information please visit our website www.flyingdoctortelehealth.org.au.

The Program Support Officer - Telehealth will take a detailed approach to managing appointment bookings and monitoring live appointments to ensure successful connectivity, including providing tech support via video, phone and email to assist with troubleshooting. In an administration capacity, the role will handle the Medicare billing and tracking process, maintain patient files, track service feedback and other ad hoc duties as required.

About You

• With an already established background in administration or business support, you are super organised with a keen eye for detail and take pride in the quality of your work.
• Providing amazing customer service to patients and other stakeholders is second nature, you consistently go above and beyond to provide the best service possible!
• You have excellent computer skills and are able to pick up new systems and programs quickly and with ease.
• Attitude is everything – you approach daily tasks with a positive outlook and are willing to learn and contribute to the team.
• You’re a problem solver, you have experience with troubleshooting and issue resolution and won’t stop ‘til you’ve put the puzzle back together again.
• You possess a strong sense of initiative and self-motivation. If you’re not sure, you ask!
• You understand the importance of organisations like the Flying Doctor and are able to demonstrate a community minded approach to your work.
• Exposure to Medicare billing or practice management software is a bonus, but not essential.

Please note applicants must have full, unrestricted Australian working rights and will be required to provide a satisfactory police check and Victorian WWCC if successful.

This is an exciting opportunity to work for an iconic Australian charity that promotes a supportive and inclusive working culture, offers a flexible working environment and attractive employee benefits.

If this sounds like the opportunity you’ve been looking for and you’re passionate about making a difference to the lives of regional and rural Victorians send through a copy of your resume and a cover letter outlining your suitability for the role and addressing the question “What does amazing customer service look like to you?” by the closing date. Please note applications received without a cover letter won't be considered.

Due to large volume of applications received RFDS will only be contacting those shortlisted for interviews. We reserve the right to close this ad prior to the advertised date if the right candidate is found so please ensure you submit your application as soon as possible.

RFDS is committed to creating a diverse working environment and is proud to be an equal opportunity employer.

Click here to view the Position Description.