The Organisation

Proudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency aeromedical and health services for people in rural and remote Australia. RFDS Victoria supports the work of the Flying Doctor throughout Australia and is also growing its services across the state.

Along with our extensive patient transport operations, we believe in creating opportunities so all Victorians have the ability to access essential primary health care services. Each year we come into contact with more than 80,000 patients throughout Victoria, this includes primary health care and transport by air or on the road.

The RFDS is Australia’s Most Trusted Charity, has been nominated Australia’s Most Reputable Charity for 10 years in a row, and most recently the RFDS Victorian Fundraising and Marketing team received the FIA National Fundraising Team of the Year Award.

The Role

Marketing and Fundraising are excited to announce that they are currently seeking applications for a Fundraising Administrator- Merchandise to join them on a short term contract to oversee the delivery of the Christmas Merchandise campaign.

The role will involve administrative support to monitor and maintain stock levels, update the online shop content, liaise with third party suppliers, handle inbound/outbound calling (no cold calling), action supporter enquiries and complete ad hoc tasks as required.

Key tasks and responsibilities

• Work collaboratively with the Fundraising Coordinator – Campaigns & the Supporter Services team to support the successful delivery of the merchandise campaign
• Monitor and maintain merchandise stock levels in Shopify
• Run daily receipting to ensure all donors are receiving acknowledgement for their purchase within agreed time frames
• Preparation of existing stock where required, including bundling, packaging and barcoding
• Display a high-level of donor care when communicating with donors to resolve their enquiries and requests
• Be the first point of contact for inbound requests (phone, email or mail) relating to the merchandise campaign and other RFDS fundraising programs and events
• Make outbound calls to RFDS supporters and donors to confirm order information as required

Key Selection Criteria

• One to two years’ experience in fundraising, administration, finance, customer service or marketing
• Intermediate IT skills, including database experience, and Microsoft Office Suite including Excel, Word and some experience with mail merge.
• A professional telephone manner and positive approach to providing outstanding donor care and cross-team supporter to internal stakeholders
• A professional and positive attitude with a willingness to learn and contribute to the team and the overall vision of RFDS Victoria
• Strong written, verbal and interpersonal communication skills
• High level attention to detail including accurate record keeping

Please note, this is a short term contract role to support the delivery of the Christmas Merchandise campaign. Full time contract to 23 December 2022.

Please note, applicants must have full, unrestricted Australian working rights and will be required to provide a satisfactory police check and Victorian WWCC if successful.

This is an exciting opportunity to work for an iconic Australian charity that promotes a supportive and inclusive working culture, offers a flexible working environment and attractive employee benefits.

If this sounds like the opportunity you’ve been looking for, send through a copy of your resume and a cover letter. via the Apply Now link, outlining your suitability for the role.

Please note applications received without a cover letter won't be considered.

Due to large volume of applications received RFDS will only be contacting those shortlisted for interviews. We reserve the right to close this ad prior to the advertised date if the right candidate is found so please ensure you submit your application as soon as possible.

RFDS is committed to creating a diverse working environment and is proud to be an equal opportunity employer.

Please see the attached Position Description - Fundraising Administrator, Merchandise here.