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Administration Officer / Cleaner

Redgum Cleaning Co-operative Ltd
  • Applications Close: Applicants will be considered as they apply.
  • Employer/Cooperative Name: Redgum Cleaning Cooperative Ltd.
  • Work type: Casual with potential to translate into part-time in the future.
  • Classification: Cleaning Services
  • Hourly rate: $27.55 (day)
  • Sector: Worker-owned (distributing) cooperative
  • Location: Our office is located in Thornbury. (Note - Cleaning work is conducted across various locations in Metropolitan Melbourne, primarily Inner North/Northern Suburbs.)

About Redgum Cleaning Cooperative

Redgum Cleaning Cooperative is committed to providing high quality eco-friendly home and office cleaning services. We aim to create secure jobs through the promotion of democratic decision making, education, and living wages for cleaners.

Our business is a worker owned and run co-operative. We work for each other – not a boss. We expect people to apply for membership once their six month training and induction period is over, and share the responsibility of running the co-operative.

Each member has equal voting rights and decisions are made democratically. We believe that if we are to take care of our environment and community, we need a proper say in the economy. Bringing democracy into the workplace is a good start.

About the role

Our growing co-operative is seeking an all-rounder with skills and experience in administration, customer service and interest in doing some cleaning work too.

Administration Officers are responsible for communicating with our clients, managing our bookings, communicating to teams on the job, and ensuring the cleaning activities of the co-operative run smoothly.

The co-operative prefers all workers, including those doing administration, to have some experience cleaning, because it ensures we are aware of all aspects of the business.

Conditions, Hours & Training: Initially, you will receive training and work with our teams cleaning homes and offices, before receiving training in the day-to-day operations of the business. After a few months, or after you are comfortable with cleaning, you will start assisting and training with our current administrative officer. If it’s a good fit, there will be the opportunity to help design a role alongside the other administrative workers in the co-op, with at least 3 days per week (or possibly more, if you do cleaning work also). We are all currently casually employed but aim to offer part-time contracts within the next year.

Pathway to membership

This role is more than just about administration and cleaning. We’re looking for someone who is excited to be part of a growing worker-owned business. This role is unique in that it is a pathway to becoming a shareholder and co-owner of the business.

We have a six-month paid induction period where you will be introduced to the operations and decision-making processes of the cooperative. During the six month training period you will participate in cooperative meetings and working bees.

After a successful induction period, you will be expected to purchase shares in the business to become a full member with voting rights and the opportunity to shape the policies and direction of your workplace.

Key Responsibilities

  • Managing quotes and bookings
  • Communicating with our clients
  • Communicating with teams on the job, and with our bookkeeper
  • Some cleaning of homes and offices using green cleaning methods
  • Attending fortnightly team meetings
  • Learning about the co-operative principles and how to work collaboratively with others
  • Commitment to upholding workplace health and safety standards

About You

We are seeking someone who is resilient, flexible and has the capacity to work collaboratively as a part of a committed and passionate team. We are looking for someone with a strong customer service background, but also someone who doesn’t mind getting their hands dirty. The successful applicant will be highly organised and good at multitasking.

We are primarily looking for someone who shares the values and goals of our cooperative and who is interested to learn more about the cooperative model.

Key Selection Criteria

  • Excellent communication and interpersonal skills, with the ability to receive and pass on feedback constructively and communicate about difficult topics
  • Demonstrated customer service experience
  • Ability to multitask, prioritise, with excellent organisational and record keeping skills
  • Intermediate IT skills, with the ability to learn and operate a computer-based booking system
  • Demonstrated experience working as part of a team
  • Some physical labour experience
  • Attention to detail
  • Understanding and/or willingness to commit to collective decision making, and active participation in the cooperative model
  • Willingness to comply with the Coop’s COVID-19 safety rules.
  • Willingness to attend fortnightly work meetings.
  • Car and driver’s licence is preferred but not essential

Redgum members recognise that our cooperative operates on land that was stolen from and still belongs to the First Nations people, the Kulin nation of Wurundjeri, Wathaurong, Tuangurung, Jarra, and Boon Wurrung peoples. Redgum members are committed to the cause of Treaty and pledge to take practical steps towards decolonisation. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

How to apply

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