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Senior Manager Operations - South East

Relationships Australia Victoria
  • Permanent, full-time role based in Camberwell.

This is an exciting opportunity for a motivated, suitably qualified and experienced manager at join our management team, with leadership responsibility of our centre managers, geographically located in South East Melbourne and regional Victoria.

About RAV

RAV is a secular, community-based, not-for-profit organisation with no religious affiliations who have been providing services to the Victorian community for over 70 years. Our vision is for “positive, respectful, safe and fulfilling relationships for all Australians”. Our objective is to relieve suffering, distress and helplessness and to enhance physical, social and emotional wellbeing. Our services are for all members of the community, regardless of their religion, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances. RAV provides services from centres across metropolitan Melbourne and regional Victoria.

About the role

Reporting to the General Manager Operations, you will be responsible for the coordinated management of all RAV’s centres, outpost, outreach services across South East Melbourne and Victoria providing Family and Relationship Services and Family Law Services. You will manage, coach and develop Centre Managers and indirectly centre staff, providing an organisational response to centre operational issues and program areas. The Senior Manager Operations (SMO) will play a key role in ensuring RAV meets centre compliance obligations, KPI’s and organisational quality management accreditation. The SMO is also responsible for monitoring the overall financial performance of the Centres and supporting the Centre Managers to plan and manage their budgets.

The position provides guidance and oversight of the operational management capability of all centres providing Department of Social Services (DSS), Department of Families, Fairness and Housing (DFFH) and other funded programs, to ensure the provision of high-quality clinical services in line with RAV’s strategic direction.

This role is based at our Camberwell office with frequent travel to Melbourne South East and regional Victoria. This is a permanent, full time, management position.

Skills, experience and qualifications

  • Tertiary qualification in management or related field and several years’ recent experience in a senior management position.
  • Demonstrated business acumen, experience at a senior level in operational management with the ability to link centre programs and activities with the sector, funding bodies and organisational strategic directions, achieving business outcomes consistent with contractual obligations.
  • Ability to set, implement, manage and report on budgets successfully.
  • Solid leadership skills and the demonstrated ability to engage others, identify opportunity for change and lead improvement initiatives, embrace organisational culture, plans, goals in line with strategic priorities.
  • A sound understanding of Family Law, counselling and mediation (preferable), and
  • Sound knowledge of the not for profit sector, DSS and DFFH government departments.

A copy of the position description is attached below.

What we offer

A competitive salary package is on offer to the successful candidate with a base salary range of $145k-$149k per annum, superannuation and access to salary packaging. We are an ‘employer of choice’ providing best practice professional development, training, clinical supervision and work / life balance conditions and benefits to our staff. To apply for this position, use the APPLY button and attach your covering letter responding to the above job requirements “Skills, experience and qualifications” and your current resume/cv.

For specific queries about this position contact Suzanne Ichlov, General Manager Operations by phoning (03) 8573 2222.

RAV is committed to building and supporting an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQA+ communities and people with disabilities. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them. All staff must undergo a National Police Check, International Police Check (if applicable) and Working with Children Check. RAV is a public benevolent institution.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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