• Join a passionate team providing positive, safe and respectful relationship support
• Part-time, ongoing position
• Located in Kew

This is an exciting opportunity for a motivated and experienced administrative professional at our Kew centre to join Relationships Australia Victoria (RAV) in this important role with staff who have been delivering effective client focused services and outcomes for over 70 years in Victoria.

About RAV

RAV is a secular, community-based, not-for-profit organisation with no religious affiliations who have been providing services to the Victorian community for over 70 years. Our vision is for “positive, respectful, safe and fulfilling relationships for all Australians”. Our objective is to relieve suffering, distress and helplessness and to enhance physical, social and emotional wellbeing. Our services are for all members of the community, regardless of their religion, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances. RAV provides services from centres across metropolitan Melbourne and regional Victoria.

About the role

Reporting to the Senior Manager Kew, your day-to-day work will be supervised by our Client Service Coordinator. You will provide an efficient, welcoming first point of contact for clients and people contacting RAV about services and our Family Mediation and Counselling programs, responding in a helpful manner via phone and in person. You will provide organisational and administrative support to management and staff, undertake basic assessment of client service needs and manage the coordination, booking, data entry and processing of client appointments.

This is an ongoing position located at our Kew centre. The role is part-time, 0.8 EFT (4 days, 30 hours per week) until February 2023, and then will revert to 0.6 EFT (3 days, 22.5 hours per week). The successful candidate will be required to work a regular evening shift per week.

Skills, experience and qualifications

• Office Administration certificate and/or previous experience in a similar administration capacity.
• Proven experience answering high volume inbound calls, delivering high quality customer service, ideally within a medical or health care related environment.
• Demonstrate a high level of skill in dealing with clients with complex needs in a supportive, empathetic and effective manner, to remain calm under pressure, problem solve and make effective decisions in potentially stressful situations.
• High level of confidentiality to ensure client personal and financial information is maintained.
• Proven track record in managing priorities, organising priorities with excellent attention to detail.

A copy of the position description (can be viewed below and) is available at www.rav.org.au/careers.

What we offer

A competitive salary package is on offer to the successful candidate with a base salary range of $67k to $69k (pro-rata) per annum, superannuation and access to salary packaging. We are an ‘employer of choice’ providing best practice professional development, training, clinical supervision and work / life balance conditions and benefits to our staff.

How to Apply

To apply for this position, use the APPLY button and attach your covering letter responding to the above job requirements “Skills, experience and qualifications” and your current resume/cv.

For specific queries about this position contact Connie Constas, Assistant Manager Kew by phoning 0407 746 179.

RAV is committed to building and supporting an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQA+ communities and people with disabilities. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them. All staff must undergo a National Police Check, International Police Check (if applicable) and Working with Children Check. RAV is a public benevolent institution.