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Client Services Coordinator - Melbourne

Relationships Australia Victoria
  • Support the delivery of high-quality client services through your extensive administration and client skills
  • Full-time ongoing position based in Melbourne CBD.
  • Highly competitive sector remuneration and salary packaging benefits

This is an exciting opportunity for a motivated, experienced client services coordinator at our Melbourne centre to join Relationships Australia Victoria (RAV) in this important role with staff who have been delivering effective client focused services and outcomes for over 70 years in Victoria.

About RAV

RAV is a valued provider of specialist family and relationship services. Our vision is for positive, respectful, safe and fulfilling relationships for all Australians. Our objective is to relieve suffering, distress and helplessness and to provide high quality, accessible and effective services for people with complex relationship issues. Our services and programs, which are provided from 15 centres across Victoria, include counselling, family dispute resolution, relationship education, family violence services, mental health services, senior relationship services and professional training. As a community-based, not-for-profit organisation with no religious affiliations, our services are for all members of the community, regardless of religion, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances.

About the role

Reporting to the Acting Centre Manager Melbourne, you will work in a fast-paced environment and be an experienced professional with considerable knowledge of office oversight, coordination, supervision and support to administrative staff and administrative coordination for clinical staff. The Client Services Coordinator provides high level practice management and administrative support to facilitate the delivery of care to clients who access the centre.

The position is permanent, full-time and is located at our Melbourne Family Relationships Centre conveniently located on Collins Street in Melbourne CBD. The successful candidate will be required to work Monday to Fridays each week, with the expectation to work an evening shift once a week (12n to 8pm).

Skills, experience and qualifications

  • Well-developed organisational skills and the ability to prioritise administrative workloads, tasks to efficiently and effectively produce results
  • Certificate, Diploma or tertiary qualifications in administrative/secretarial studies or equivalent and several years’ experience in a busy administrative office environment
  • Highly developed general computer skills and computer literacy, MS Office Suite, CRM (preferable) and the demonstrated capacity to learn IT new systems
  • Experience working in a strong customer/client focused environment and representing a professional image and standard
  • Demonstrated capacity to assist member of the public and potential clients, understanding their needs and the range of services provided by RAV.

The position description can be viewed below and accessible at www.rav.org.au/careers.

What we offer

A competitive sector remuneration package is on offer to the successful candidate with a base salary range of $72k-$75k per annum, superannuation and access to PBI tax-free salary packaging. RAV is an ‘employer of choice’ in the community sector who provides best practice professional development, training and supervision and work and life balance conditions and benefits.

RAV is committed to building and supporting an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from culturally and linguistically diverse backgrounds, LGBTIQA+ communities and people with disabilities. We are committed to the safety of our clients and staff and promote a child-safe work environment. We require all staff to have a satisfactory National Police Check, International Police Check (if applicable) and Working with Children Check. RAV is a public benevolent institution.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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