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Client Service Officer - headspace Bairnsdale

Relationships Australia Victoria
  • Provide administration and support to a small administrative team
  • Part-time, (3 days per week) on a fixed-term contract
  • Located in Bairnsdale

Are you passionate about working with young people and committed to their health and wellbeing?

This is an exciting opportunity for a dedicated and experienced Client Services Officer to join our administrative team at our headspace centre in Bairnsdale, Gippsland.

About headspace and RAV

headspace is the National Youth Mental Health Foundation providing early intervention mental health services to 12-25 year olds, along with assistance in promoting young peoples’ wellbeing. This covers core areas including mental health, physical health, work and study support and alcohol and other drug services.

Relationships Australia Victoria (RAV) is the lead agency for headspace Bairnsdale, which is governed by a consortium of local community organisations who provide expertise, support and advice to RAV. RAV is a secular, community-based, not-for-profit organisation with no religious affiliations who have been providing services to the Victorian community for over 70 years. Our vision is for “positive, respectful, safe and fulfilling relationships for all Australians”. Our objective is to relieve suffering, distress and helplessness and to enhance physical, social and emotional wellbeing. Our services are for all members of the community, regardless of their religion, age, gender, sexual orientation, lifestyle choice, cultural background or economic circumstances. RAV provides services from centres across metropolitan Melbourne and regional Victoria.

About the role

Reporting to the Centre Manager headspace Sale and headspace Bairnsdale, your day-to-day work will be supervised by our Client Service Coordinator. You will provide an efficient, welcoming first point of contact for clients and people contacting RAV about services and programs, responding in a helpful manner via phone and in person. You will provide organisational and administrative support to management and staff, undertake basic assessment of client service needs and manage the coordination, booking, data entry and processing of client appointments.

This position will be based in Bairnsdale, Gippsland. The successful candidate will be working part-time, three (3) days per week temporary, until June 2022, with the potential to extend subject to continued funding.

Skills, experience and qualifications

  • Office Administration certificate and/or previous experience in a similar administration capacity.
  • Proven experience answering high volume inbound calls, delivering high quality customer service, ideally within a medical or health care related environment.
  • Demonstrate a high level of skill in dealing with clients with complex needs in a supportive, empathetic and effective manner, to remain calm under pressure, problem solve and make effective decisions in potentially stressful situations.
  • High level of confidentiality to ensure client personal and financial information is maintained.
  • Proven track record in managing priorities, organising priorities with excellent attention to detail
  • Competent in the Microsoft Office suite and the ability to pick up new programs and business systems with ease.

A full copy of the position description (can be viewed below and) is available below or at www.rav.org.au/careers.

What we offer

A competitive sector remuneration package is on offer to the successful candidate with a base salary range of $65,857k (pro-rata) per annum, superannuation and access to PBI tax-free salary packaging. RAV is an ‘employer of choice’ in the community sector who provides best practice professional development, training and supervision and work and life balance conditions and benefits.

To apply for this position, use the APPLY button and attach your covering letter responding to the above job requirements “Qualifications and Registrations, Experience and Knowledge and Skills” and your current resume/cv.

For specific queries about this position contact Hayley Davidson, Centre Manager headspace Bairnsdale and headspace Sale by phoning 0419 585 391.

RAV is committed to building and supporting an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistically diverse backgrounds, LGBTIQA+ communities and people with disabilities. We are committed to the safety of our clients and staff and promote a child-safe work environment. We recognise the lifelong impacts of childhood trauma and recognise those who had children taken away from them. All staff must undergo a National Police Check, International Police Check (if applicable) and Working with Children Check. RAV is a public benevolent institution. All headspace services are funded by the Australian Government Department of Health. Administration of funding is carried out by the headspace centre’s local Primary Health Network, in this case, Gippsland Primary Health Network.

How to apply

This job ad has now expired, and applications are no longer being accepted.
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