About the Role

We're accepting applications for a full-time (37.5 hours per week) permanent Services Manager (internally known as a Team Leader) to join our management team based in Townsville. Here’s your opportunity to be part of RAQ’s Operational Management team, giving you access to regular leadership forums and training. The role will lead a range of social services and programs, including counselling and mediation services.

Under a portfolio of programs, you’ll provide leadership and support to clinical practitioners in the areas of:

• Complex case management
• Clinical decision making
• Duty of care
• Diary management
• Performance management
• Program development

While it’s a varied role, it’s also a true leadership position. You’ll coach, develop and mentor a team of qualified and professional practitioners against contractual performance targets.

Base salary band for the role is $86,500 to $94,000, to be negotiated based on relevant experience. We would also consider relocation for the right candidate.

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About You

To be considered for this, you will have an undergraduate level qualifications in Social or Behavioural Sciences, in addition to:

• Demonstrated experience in driving excellence in service delivery and performance
• Demonstrated experience in leadership and supporting teams through change
• Demonstrated experience in developing a positive workplace culture
• Experience in providing case management, consultation and support to clinical practitioners
• Experience managing a team including performance management, monitoring and review
• Experience in client service delivery including: Complex case management, assessment, intake and risk screening, case planning, case reviews, co-service delivery and critical incident response
• Ability to work some evenings or weekends if required to meet operational requirements of the role.

What We Can Offer You

Take your career to the next level by participating in regular, structured leadership development. As part of the State-wide management team, you’ll participate in regular leadership forums to shape our service. RAQ is genuinely committed to supporting a healthy work-life balance; We’re proud of our supportive and flexible culture. Over 90% of our staff participated in professional development last year and you’ll gain invaluable skills and experience. We also offer:

• Additional annual leave over the Christmas period, annual leave loading and study leave
• Salary packaging options available of up to $15,900, which will significantly increase the value of take-home pay
• Paid parental leave and additional benefits such as medical insurance discounts

About us

Relationships Australia Queensland (RAQ) is the largest provider of relationship and family support services in the state. This is your chance to join a progressive NFP with a great company culture and make a difference. You’ll gain valuable professional development while working in a flexible, supportive NFP, all while living in gorgeous Townsville!

Interested?

Applications will be screened as they’re received so if this sounds like you, don’t wait! Apply now! Interested candidates can email [email protected] for a confidential discussion.

HR - PD - Team Leader