About Relationships Australia

Relationships Australia NSW (RANSW) provides a safe, judgement-free environment where individuals, couples and families can address the critical matters impacting their relationships, and their lives.

We have an exciting opportunity to lead our Practice, Quality and Innovation team and help ensure the delivery and extension of a suite of high-quality services in mental health. Reporting to the General Manager, Customer Experience, you’ll provide leadership and expertise in service delivery standards, relating specifically to clinical performance, outcomes, and evaluation. You’ll ensure that our services and products are best in class, compliant with contracts, meet business goals and respond to the needs of the communities we serve, now and into the future.

What you’ll do

• Lead and drive a culture of service and product excellence to deliver positive customer experiences
• Develop and implement strategies and frameworks that enable clinical excellence, competency development, workforce support and development, and inspire practice innovation and improvement across all areas of service delivery
• Lead, direct and support the Program team and Practice Specialists
• Lead practice quality reviews to deliver improvements in clinical practice, service delivery and customer experience outcomes
• Contribute to thought leadership to internal and external stakeholders through media, conference presentations, publications and speaking engagements
• Ensure that services and products are developed and improved on the basis of available evidence, and are evaluated in line with funding requirements and best practice

What you’ll bring

• Strong leadership experience and demonstrated competence, preferably in Family Law/Services, Human Services, or the Mental Health Sector
• High level of clinical knowledge and skills in relation to best-practice mental health service provision
• Extensive experience in and demonstrated knowledge of clinical governance development, delivery and monitoring processes
• Strong project management skills with the ability to implement new policies and procedures
• A strong continuous improvement focus and an ability to be an innovative changemaker

Why work with us?

• Make a genuine difference to people, couples and families relationship wellbeing; everyday!
• An opportunity to be a change agent, innovator and drive growth across our organisation
• Work alongside people who truly care about what you achieve together
• We have a strong focus on wellbeing including salary packaging, additional leave days and fitness passport
• We value inclusion and belonging. We want a workforce that is reflective of all the communities we serve
• We are committed to deepening our relationships with Aboriginal and Torres Strait Islander people. Our RAP guides our efforts to build strong relationships, increased employment, and enhanced respect

Next Steps

Interested? Apply today! If you would like more information or have a confidential discussion, please email [email protected] using the subject line: Head of Practice, Quality & Innovation enquiry via EthicalJobs.

Authorised workers of RANSW services are required to comply with NSW Health orders, including any applicable mandatory vaccination requirements. Successful candidates will be required to evidence a vaccination certificate or a medical contraindication certificate.