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Client Services Officer

Relationships Australia NSW

Our clients are, and always will be, our first priority. This matters more now than ever before.

Relationships Australia NSW provide a safe, judgement free environment where individuals, couples and families can address the matters impacting their relationships and lives.

Your new role

You will be the first point of contact for our client phone calls, online queries and emails working as part of our engaged and dynamic client services team.

You will provide an exceptional service to clients by understanding their needs, providing accurate information and a smooth booking process for clients wishing to book appointments. Equally important is your record-keeping and attention to detail to ensure the Therapist has the correct information for their first session.

The details

  • Full time position in Macquarie Park – 4 days a week considered
  • 6 month contract due to increased workload with possibility of extension
  • $32.39 p/h + super + salary packaging

About you

You are a positive and proactive person seeking a fast-paced and dynamic environment who has:

  • Excellent communication skills (written and oral) including cultural awareness
  • Experience providing admin or customer service support preferably in a contact/call centre environment
  • Outstanding attention to detail to ensure accuracy of our data/systems
  • Ability to main confidentiality and handle sensitive information while juggling multiple tasks
  • Resilient, calm, compassionate when engaging with clients who maybe heightened or escalated

Why us/this role?

  • Go home at the end of the day knowing you made a difference in someone life
  • You enjoy when a confused, frustrated or overwhelmed client leaves your interaction feeling heard, with the right information or referral to go forward
  • Close to public transport – trains and buses
  • Great opportunity to get your foot in the door in a non-religious not for profit
  • Work alongside people who truly care about what you achieve. Grow with us as a team
  • We have a strong focus on wellbeing including salary packaging, additional annual leave, leave loading, weekly wellness alerts and fitness passport

Next Steps

Sound exactly like the sort of role for you? Click on Apply Now.

How to apply

This job ad has now expired, and applications are no longer being accepted.
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