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Client Services Officer

Relationships Australia NSW

About Relationships Australia

Relationships Australia NSW (RANSW) provides a safe, judgement-free environment where individuals, couples and families can address the critical matters impacting their relationships, and their lives.

What you'll do

  • Be the first point of contact for client phone calls, online queries and emails
  • Ensure a smooth and consistent experience for all client interactions
  • Maintain client-related data collection and ensure record systems are compliant with organisational standards
  • Manage phone bookings, email and online queries efficiently

What you'll bring

  • A minimum 5 years experience in administration and customer service
  • Experience working in a call centre or contact centre is highly desirable
  • Experience within NFP and/or support services is preferable
  • Exceptional customer service and interpersonal skills
  • An ability to multi-task and work in a high pressured environment
  • Strong computer skills; experienced in MS Office and using a CRM system, ideally Penelope


  • Circa $65,00 base salary + super + salary packaging benefits
  • Full time contract until 30/6/22 with possibility to extend
  • Offer a hybrid working model
  • Based at Macquarie Park

Why us?

  • Leave at the end of the day knowing you made a difference in someone's life
  • Flexible working arrangements help you find the perfect balance
  • Work alongside people who truly care about what you achieve
  • We offer many benefits including salary packaging, additional leave days and fitness passport
  • We value inclusion and belonging. We want a workforce that is reflective of all the communities we serve. To strengthen our inclusive practice we have employee action groups: Accessibility, Reconciliation, Gender, Sex & Sexually Diverse and Culturally and Linguistically Diverse (CALD)
  • RANSW is committed to deepening our relationships with Aboriginal and Torres Strait Islander people. Our RAP guides our efforts to build strong relationships, increased employment opportunities, and enhanced respect between Aboriginal and Torres Strait Islander peoples and other Australians

Next Steps

Interested? Apply today.

It is a condition of employment that employees who are eligible to receive the COVID-19 vaccination must be fully vaccinated in order to perform duties at any of our workplaces from the 1st January 2022. If you are not medically eligible to be vaccinated against COVID-19, you must provide Relationships Australia NSW with acceptable evidence of having a health condition for which obtaining a COVID-19 vaccination is contraindicated.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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