About Relationships Australia

Our clients are, and always will be, our first priority. This matters more now than ever before. Relationships Australia NSW provide a safe, judgement-free environment where individuals, couples and families can address the matters impacting their relationships and lives.

Your new role

We have an exciting opportunity for an Administration Officer to work in our Broadmeadow Offices. You will be responsible for delivering quality customer service to internal and external customers and providing effective administrative support for all services and customers.

Your responsibilities will be to:

Deliver Quality Customer Service

• Ensure effective liaison with and reception of customers for all services (by telephone, email and in-person); manage enquiries, intakes, or information requests responsibly, with initiative and sound judgement
• Promote appropriate services across the organisation for customers
• Follow intake process in accordance with the standard procedure
• Liaise with other agency staff (e.g., counsellors, coordinators, educators and managers) as required

Provide Effective Administrative Support:

• Maintain financial, data and information systems for services; record appointments and bookings for rooms
• Maintain resources for relevant organisational knowledge of services and programs
• Actively identify problems, apply initiative and problem-solving skills and propose solutions
• Provide reports, correspondence and word processing material as directed; plan work to meet timelines

Maintain Data Collection Systems/Records:

• Collect and enter information as required for staff and relevant programs;
• Utilise relevant programs for data/record/information collection;
• Produce standard reports as required, in a timely and accurate manner;
• File records and data to agency standards, back-up where necessary;

About you:

To flourish in this role you will have:

• A minimum of 5 years’ experience in administration roles that required autonomous and high-level organisational support;
• Proven advanced computer technology skills (MS Office programs);
• Proven organisational, multitasking and prioritising skills with the ability to remain focused in a busy environment;
• Proven written and verbal communication skills and professionalism

We enjoy salary packaging and a number of non-salary benefits that have been designed to assist in our personal and career growth and wellbeing.

Why us?

• Empower people to have healthy, well-being and meaningful relationships by addressing the issues impacting them
• Strong clinical and supervision framework to deepen our practice excellence
• Work alongside people who truly care about what you achieve. Grow with us as a team.
• We have a strong focus on wellbeing including salary packaging, additional annual leave, weekly wellness alerts and fitness passport
• Flexible working arrangements help you find the perfect balance

Next Steps

Sound exactly like the sort of role for you? Apply today as we want to move quickly with this recruitment.