Overview of the Organisation

Relationships Australia is a leading provider of relationship and family support services. We work with children, adults, families and communities throughout the country, delivering counselling, family dispute resolution and mediation, family violence prevention, and mental health services. We are a community-based, not-for-profit organisation with no religious affiliations, and our services are open to all Australians regardless of age, background, belief or circumstance.

Our national office, based in Kingston ACT, supports the work of Relationships Australia member organisations in each state and territory — facilitating collaboration, developing policy, leading advocacy and providing corporate support to the National Board. We represent and manage our brand with care, in a way that advances the interests of the entire federation.

We are looking for a dynamic, energetic and passionate team member to join our small National Office in Canberra, supporting the work of Relationships Australia across the federation.

The role is part time (0.6) and we are committed to flexibility.

Key Responsibilities

Office Management and Support

• Serve as the first point of contact for the National Office, managing incoming and outgoing correspondence by phone and email.
• Coordinate travel bookings, meetings, and events for National Office staff.
• Manage the day-to-day running of the office, including responding to and resolving general office issues as they arise.
• Maintain the National Office archiving and records management systems.
• Support the National Executive Officer with executive assistance as required.
• Review and maintain compliance with occupational health and safety requirements.
• Maintain and support National Office IT systems, liaising with external providers as needed.
• Undertake project work, support of other staff and other duties as required.

Network Administration Support

• Organise and administer meetings of internal Federation networks and working groups, including the National Council, CEOs Committee, and the Board of Relationships Australia Incorporated.
• Prepare and distribute meeting agendas, papers, and minutes.
• Provide secretariat support to Federation networks and committees.
• Maintain records and follow up on action items arising from network meetings.
• Act as a key liaison point for member organisations on routine administrative matters.

Basic Accounting

• Process fortnightly payroll and maintain accurate payroll records.
• Attend to data entry, preparation of payments, and preparation of invoices.
• Perform banking tasks and maintain financial transaction records.
• Liaise with the external accountant.

Organisational Responsibilities

• Contribute to a positive team environment through strong participation and a commitment to quality work.
• Attend to all tasks with diligence, accuracy, and attention to detail.
• Adhere to organisational policies, procedures, standards, and practices.
• Act in ways that advance Relationships Australia’s objectives, values, and reputation.
• Maintain high standards of conduct consistent with the Code of Conduct.

Selection Criteria

• Demonstrated experience in office administration and providing executive support.
• Well-developed written and verbal communication skills.
• Strong interpersonal skills with the ability to build and maintain productive working relationships.
• Excellent time management and organisational skills, with the ability to manage competing priorities.
• Experience in basic bookkeeping or accounts administration; experience with Xero is highly regarded.
• Ability to develop, implement, and maintain administrative systems and procedures.
• Proficiency in standard office software and general IT systems.
• Ability to work effectively as part of a small, collaborative team.
• Flexibility and adaptability in a changing work environment.

What We Offer

Relationships Australia is a values-driven organisation where the work you do every day contributes to stronger, healthier communities across Australia. We offer:

• A competitive salary package
• Salary packaging benefits available to not-for-profit employees
• Flexible working arrangements
• A collaborative, purpose-driven team culture
• The autonomy and trust to lead with impact

Our Commitment to Diversity and Inclusion

Relationships Australia values diversity and inclusion and is committed to providing equal employment opportunities to people of all backgrounds, identities and experiences. We encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and people of all ages, genders and sexual orientations.

For enquiries about this position, please contact the National Executive Officer via [email protected] using the subject line: Administration Officer - Operations and Network Engagement enquiry via EthicalJobs.