• Be part of the team responsible for recruiting our amazing volunteer mentors, who help us to deliver best practice youth mentoring for 2,500 at-risk young people Australia wide in 2022 and beyond
• Great contract, part time opportunity
• Work in a growing not for profit

About Raise:

At Raise we exist to help young people. We do one thing, and we do it really well – youth mentoring.

Our best-practice, school-based program is proven to make positive and sustained change. Mentoring empowers young people to be resilient, connected and hopeful for the future. We match trained volunteers with teenagers who would benefit most from an independent, caring adult who is there to listen – and be there just for them.

Our early intervention youth mentoring program is currently in over 150 high schools across Australia. This translates to over 2,000 young people matched with a qualified mentor, and we are growing each year.

About the Role:

Our Volunteer Engagement Team is responsible for recruiting and nurturing our team of volunteer mentors. The team work to achieve the collective goal of nurturing and converting volunteer youth mentor applicants through a range of tasks to become a qualified Raise mentor.

Our Volunteer Engagement Team Administrator will be required to:

• Assist the team by undertaking specific tasks relating to the onboarding of volunteer mentors
• Maintain accurate mentor information on Raise Salesforce CRM
• Complete administration and general support tasks
• Maintain confidentiality in line with Raise Policies
• Operate within guidelines of the Raise Policy Manual

A welcoming hands-on approach and excellent interpersonal skills will be highly appreciated by our volunteers, who wish to be embraced by our organisation and appreciated for their donation of time to our mentees.

This is a contract part time position for up to 25 hours per week reporting to the Volunteer Engagement Team Manager. The role is based from home and our Sydney Office (CBD).

About you:

As with all of our employees, you have a genuine interest in the well-being of young people facing challenges in their lives.

You’re a highly self-motivated and tenacious self-starter, you possess strong problem-solving skills coupled with the initiative to develop and implement effective solutions.

You have had prior experience in customer service-related roles, and enjoy speaking to people. You are comfortable contacting new volunteer mentor leads or experienced mentors, who haven’t volunteered with us for some time, nurturing and guiding them through the application process.

You will bring:

• Great customer experience and communication skills
• A process-driven mindset and willingness to follow clear instructions and policies
• Prior experience with Salesforce (or similar CRM platform)
• The ability to develop rapport with mentors, volunteers, team members, and key stakeholders
• Excellent interpersonal relationship skills
• Excellent time management ability and attention to detail
• Experience as a Raise Mentor would be ideal but not essential
• Strong IT Skills including experience in Microsoft Office365, cloud-based systems such as Google Drive or OneDrive and a CRM like Salesforce is important.
• Youth Safety Checks (a current Working with Children (Employee) Check and National Crime Check), or a willingness to obtain these.