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Intake and Connection Practitioner

Queensland Program of Assistance to Survivors of Torture and Trauma

About us

The Queensland Program of Assistance to Survivors of Torture and Trauma (QPASTT) is a non-government organisation providing a range of services to refugees, especially survivors of torture and trauma. These include counselling and clinical services, specialist children’s and youth programs, community development work, research and innovation.

About the role

The primary purpose of this role is ensure a responsive and welcoming initial interaction with individuals and families referred to QPASTT and effective means to ensure that trauma recovery needs are accurately assessed and the client (individual, couple or family) is allocated to an appropriate intervention. QPASTT provides a range of trauma recovery interventions designed to deliver meaningful trauma recovery outcomes for clients and communities. Our Intake and Connect Team is a crucial component in supporting individuals, families and communities from refugee background to heal, belong and thrive in our community with a sense of justice.

About you

We are looking for an Intake and Connection Practitioner who is passionate about supporting refugees and asylum seekers recovery from trauma, healing and thriving. You will be compassionate and courageous in finding ways to engage and empower marginalised children, youth, adults and family systems. We are looking for someone who has the ability to create a welcoming, culturally safe and engaging atmosphere to be able to build rapport and able to appropriately assess the client and their family’s recovery goals. We value creativity, adaptability and the ability to keep up to date with fast changing social trends and intervention opportunities in the context of a busy team. You will be committed to providing brief assessment and intervention to re-engaged and new clients of QPASTT, identifying an appropriate intervention tailored to their presenting needs and goals.

Requirements

  1. Minimum Bachelor degree level qualifications in Social Work, Psychology, Counselling, Occupational Therapy or related area of expertise;
  2. Understanding of and skill in working with people who have suffered trauma and knowledge relative to the field, including undertaking trauma-informed psycho-social assessments and interventions;
  3. Ability to develop rapport quickly in order to conduct assessments;
  4. Demonstrated experience and sensitivity in working with people from refugee backgrounds and an understanding of their acculturation challenges, including working effectively with interpreters;
  5. A strong understanding of QPASTT services and the sector;
  6. Demonstrated professionalism within the workplace, including ethical decision making and exhibiting reliability and initiative;
  7. Ability to work autonomously and as a member of a multidisciplinary team;
  8. Sound stakeholder relationship and liaison skills, particularly with referral agencies and community members;
  9. High level of communication and interpersonal skills, including written and oral, consultation, negotiation, advocacy, presentation and liaison.
  10. Desirable – have a combination of group work, community and counselling skills.
  11. Desirable - have skills/experience in delivery of training and/or informal presentations.

A copy of the position description and application process is available below or on the QPASTT website: https://qpastt.org.au/get-involved/jobs/

Should you wish to talk with someone about this position, please contact Rose Dash, Intake Practitioner Team Leader) on (07) 3391 6677 (Monday to Friday) or [email protected] using the subject line: Intake and Connection Practitioner enquiry via EthicalJobs.

How to apply

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