• Full time
• Brunswick
• Social, Community, Home Care & Disability Services Industry Award 2010

Organisation background

Australian Greek Welfare Society (now trading as PRONIA), has since 1972, built a reputation as an innovative and progressive organisation that continues to serve the Greek speaking community and contributes to the wider multicultural sector through advocacy and collaborative partnerships. PRONIA’s programs focus on direct service delivery, including counselling, information provision, and crisis intervention, community education as well on the delivery of specialist services in aged care, disabilities, family and children’s programs. All services are delivered in a linguistically and culturally appropriate manner with a commitment to enhance individual’s capacity and build community capital.

• PRONIA’s Vision Statement is to be a leading Australian-Greek community services agency in Australia
• PRONIA’s Statement of Purpose is to empower members of the Australian-Greek community to reach their full potential by undertaking service provision, advocacy, policy development and research in an innovative, culturally and linguistically appropriate manner.  For additional information: www.pronia.com.au

Role purpose

This position reports to the HCP Coordinator and provides customer service and administrative support functions for the PRONIA Home Care Packages Program. You will attend to PRONIA HCP client enquiries and administrative tasks including liaising with HCP Coordinator, Case Managers and suppliers in relation to PRONIA HCP program and its clients.

Key selection criteria

Technical expertise

• Knowledge of  client specific software applications including but not limited to TCM highly desired
• Understanding and or willingness to train in use of My Aged Care (MAC) Provider Portal and Medicare Online Claiming Portal

Knowledge and skills

• Knowledge and experience in operating telephone commander system
• Demonstrated capacity to develop, implement and evaluate systems
• Understand, respond and resolve customer enquiries
• Excellent written and verbal communication skills

Personal qualities

• Undertakes finely detailed work in a precise and accurate manner
• Instils mutual trust and confidence and behaves in a fair and ethical manner towards others, demonstrating a sense of corporate responsibility and a commitment to PRONIA
• Ability to collaborate and share information
• Cooperates and works well with others in pursuit of team goals
• Takes responsibility for actions and proactively implements work plan and addresses issues promptly a efficiently
• Uses available information and exercises good judgement to make sound, timely and well-informed decisions
• A ‘go to’ person willing to assist wherever needed and open to training and development

PRONIA is committed to protecting your privacy according to the National Privacy Principles (NPPs).

Pre-Existing Injury

Prior to any person being appointed to this position it will be required that they disclose full details of any pre-existing injuries or disease that might be affected by employment in this position.

A position description is attached.