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Disability Client Service Manager

Pride Disability Services

Pride Disability Services:

Pride Disability Services is an innovative and dynamic organisation that supports LGBTIQ+ and Gender Diverse individuals with both physical and intellectual disabilities in the community.

THE ROLE:

  • Have an understanding of LGBTIQ+ services and able to respond to the needs of someone that Identifies with the LGBTIQ & gender diverse individuals.
  • Supports communication with key stakeholders across the community and service system.
  • Providing administrative support to the Regional Manager.
  • Support the development, implementation and maintenance of effective administrative systems and processes.
  • Supports building the regional administration service delivery, and training program.
  • Supporting our regional offices, data analysis and reporting and other administrative tasks.
  • Ensure clients' cultural independence, social image & dignity is always respected & upheld.
  • Other duties as directed by the Regional Manager.
  • Promote and ensure adherence to policies, processes and code of conduct through assisting the HR department in performance management processes.
  • Work autonomously and as part of a team to troubleshoot and develop rostering solutions for clients & Support Workers.
  • Ensure compliance with all internal & external requirements including reporting and accreditation requirements.
  • Management of client intake and reviewing Client plans.
  • Lead a team of Disability Support Workers including identifying professional development requirements.
  • Delivery of quality support for individual clients, including relevant advocacy on behalf of clients and families.
  • Ensuring consumer services are scheduled in a timely manner, liaising with relevant stakeholders to ensure efficient use of resources and in according with our consumer’s needs.
  • Providing timely notification to consumers in relation to alterations to schedules where necessary.
  • Initiative and a responsive approach to resolving issues and supporting the team.
  • Develop & facilitate social activity/ connections groups for participants/ Clients.

SKILLS & KNOWLEDGE:

Have an understanding of LGBTIQA and gender diverse individuals services and able to respond to the needs of someone that Identifies with the LGBTIQ+.

Knowledge of the NDIS and Disability Community industry.

How to apply

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