Here at Portable...

...we care about people and the world. We seek out areas of social need and policy failure and make transformational change using design and technology. Our clients are as passionate as we are and are working in government agencies and nonprofit organisations. Our job is to help them define, design and deliver new products, services and ways of working.

There are currently 50+ of us working as researchers, strategists, designers, developers, producers and visionaries towards our mission from our office in Collingwood and working remotely from home.

Then there's you...

...a Content Strategist who understands the central role that purposeful, usable content plays in creating meaningful experiences for people. You'll use your diverse communication skills to create impactful content for people and co-design strategies that help others do the same. You'll have experience working across a wide range of media, with a particular focus on digital production and publication and you will be well versed in the native language of online publishing.

You could be one if...

...you're a problem solver at heart and the written word is how you do it. You love writing short and long form content that solves complex communication problems with just the right combination of words. You have a human centred toolkit, which allows you to ensure the content you create is always readable, inclusive and fit for the audience. This means that you are adept at talking directly to the people who you're creating content for, both to understand their needs, and to learn from their feedback on work you've produced. And more than anything you enjoy that moment when feedback from a user or stakeholder gives you a new perspective that helps you craft even more effective content.

You understand the role content plays in digital experiences, and the vast difference a word can make in helping a user find what they're looking for. You have experience gathering requirements for information architecture, writing and testing microcopy, conducting content inventories of websites and analysing them using a range of tools to draw out insights. You know how to take a human centred approach to content design and are able to take people through a process that both engages with and validates their needs.

You revel in exploring new writing styles to best suit the brief. Your longform content tells compelling stories, and your instructional content is clear, direct and concise. You may have experience in content marketing, publishing or advertising, and enjoy the variety that comes with working for an agency.

You're comfortable fostering collaboration with a team of diverse stakeholders in order to get what you need to create the best content experiences. This means that when it comes to playing back and articulating deliverables such as content governance, you have brought people along for the journey and have drawn upon a toolkit of data and insights to drive decision making.

This is what we expect you to deliver in this role:

• Consistent, independent and timely delivery of high quality work
• Knowledge has been shared and applied in order to improve your discipline and to help colleagues learn and develop (especially mids and juniors working beneath you)
• Project risks and issues are identified in timely manner and brought to relevant parties, and the problems are solved in collaboration with the team
• Strong client relationships are built and maintained to ensure full confidence in Portable’s approach
• People working underneath you are supported in managing and delivering their work
• Significant contribution to tenders, marketing material and business operations (e.g. recruitment)
• New colleagues in the discipline are onboarded and inducted successfully

If you were here last week, you may have:

• Created content for a social media campaign to help young people have safer conversations online about suicide
• Written service descriptions for a digital tool that helps people nearing end of life, and those caring for them, find local support
• Written content for a research report on the current digital service offerings of a peak body for engineering in Australia
• Co-facilitated a remote card-sorting workshop with stakeholders in a government agency to help understand how they'd categorise the content on their website
• Provided direction and advice on content for our Designers and Developers working on a digital tool to help separating couples divide their assets amicably
• Presented and gathered feedback on your work on web content to a team at a community legal centre
• Developed content strategy documentation (process maps, channel plans, voice and tone guides, plain language guides, and templates) for a not-for-profit organisation that helps protect native wildlife
• Consult with client teams to advise on publishing models, governance processes and methods for measuring content success for a range of page types, formats and channels
• Written an article for the Portable website about the ethical approach we take to design research
• Run online tree testing on the proposed IA for a digital tool that helps small business owners manage their mental health
• Collaborated with your team on final insight statements and user stories resulting from research on barriers faced by Aboriginal people when accessing justice online
• Attended the weekly Design All-in with the rest of the design team (15+ people) to share practice reflections and insights
• Contributed your expertise to improving the way our design team writes and tests microcopy
• Presented your work at Portable Hour, our weekly all of company session where we learn, present and reflect
• Taken a moment on a Friday afternoon to join the team for some Pictionary or trivia to see out the week

Remuneration:

The salary range for this role is between $90,000 to $110,000 plus superannuation, depending on your level of experience.

We are committed to building a diverse and equal team so that means that only do we encourage people from diverse and underrepresented groups to apply, we encourage others to share this position widely their networks.

How to apply:

To be considered, please send us your resume and a cover letter answering the following question:

1. What has attracted you to this role and why would you be a good fit?
2. Tell us about a time you had to take a large amount of information and shape it in a way that multiple groups of people could moderate, experience and share.