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Measurement, Evaluation and Learning Lead, Operations - Melbourne / Sydney

Justice Connect

An exciting opportunity has arisen to join one of Australia’s most successful public interest and social justice organisations. In the face of rising levels of unmet legal need, Justice Connect designs and delivers high impact interventions to increase access to legal support and progress social justice.   

We are committed to taking an impact-focused approach, applying research and design principles to develop our products and services to ensure they make a tangible difference for our clients and sector peers.  

We deliver services that assist both people and community organisations. Those we assist often struggle to navigate the law, are unable to use the law in their daily lives and experience the impacts of harsh and unjust laws. We aim to prevent and to solve legal problems so that we can prevent the negative impacts on people’s lives and organisations and empower the community to use the law as a force for good.  

Given the scale of the challenges we address, we use digital innovation to extend our reach and impact, supporting us to be more efficient and accessible, while helping us capture and use data to better understand legal need and underlying systemic issues.

We harness the extraordinary pro bono contributions of over 50 member firms and the barristers we work with across the country. We channel pro bono effort through our innovative service models to ensure that pro bono hours deliver real impact for the community.  

We develop strategic interventions to help address the system-level drivers of legal problems and barriers people face when engaging with the legal system. By addressing root causes of flawed or unfair laws and poorly designed systems, we prevent the long-term challenges that people and organisations continue to face.  

Our creative and passionate staff drive us forward with a commitment to evaluation and iteration that ensures our impact increases year on year. 

With the recent development of a new organisational strategy and implementation of a new CRM, we are now implementing and improving our measurement, evaluation and learning (MEL) practices. Working closely with program managers, the MEL Lead will project manage the implementation and continuous improvement of the MEL framework for Justice Connect. The MEL Lead will align organisational MEL data collection and reporting practices to the framework and our theory of change, and support the MEL capacity of staff across the organisation. 

As part of the MEL framework, the MEL Lead will also develop and implement a robust learning process to ensure that the findings of our measurement and evaluation can be understood and action taken based on these finding to rapidly iterate and improve our services.

If you want to work in a fast paced, dynamic environment, you enjoy developing new processes and systems and you are passionate about measurement, evaluation and learning, we would like to hear from you. This is a fantastic opportunity to join a committed team who share your vision of a fairer society. 

We know our team and our organisation is stronger with a diversity of backgrounds and experience, including lived experience of the issues we work on. Aboriginal and Torres Strait Islander people, people of colour, people from culturally and linguistically diverse and refugee backgrounds, people with diverse religious beliefs, gender diverse people, LGBTIQ+ people and people living with a disability are strongly encouraged to apply.

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