ABOUT PHILANTHROPY AUSTRALIA

Philanthropy Australia is the national peak body for philanthropy. We are an independent organisation with trusts, foundations, organisations, families, individual donors, professional advisers, intermediaries and not-for-profits as our membership. We are a growing movement of people and organisations who believe in the importance of giving and our members are proud to leverage their wealth and influence to create social change.

Our purpose is to serve the philanthropic community to achieve more and better philanthropy. We do this through:

• Collaboration – helping our stakeholder groups grow philanthropy together;
• Connections – enabling the sharing of knowledge, innovation and research; and
• Capability – enhancing the skills of the philanthropic sector.

Our collective community magnifies the impact that any of our stakeholders could achieve alone.

ABOUT THE ROLE

The Membership Team Administrator will work closely with their peer counterparts in NSW and SA to coordinate national membership administration support.

The purpose of this role is to act as a liaison between Philanthropy Australia and our members and stakeholders. This key role supports the Membership Managers to deliver membership programs and services and is responsible for all aspects of membership administration, from serving as the first point of contact for membership related queries to building a pipeline of new members.

Specifically, the role will use Salesforce CRM to maintain membership information, administer the membership renewal process, admin support where necessary and support ad-hoc state-based or membership related events.

The Membership Team Administrator provides an excellent standard of service in all communications and relationships, whilst maintaining discretion when dealing with highly-confidential information.

This role will also have some office management responsibilities and required to frequently be in the office to carry out these responsibilities.

• 0.8 FTE (4 days per week)
• This role is a 12 month contract with the hope to extend
• Domestic travel may be required to support events, pending COVID restrictions

SELECTION CRITERIA

Essential:

• Highly developed interpersonal skills with a customer-relations focus and experience in developing professional relationships in a variety of contexts
• Excellent written and verbal communication skills
• An ability to research, synthesise and interpret complex information, and communicate that information coherently and accurately to internal and external stakeholders
• Able to show initiative, work independently to complete tasks and take ownership to solve problems and improve processes
• Highly organised with strong attention to detail and an ability to manage competing priorities with multiple internal and external stakeholders while meeting deadlines
• Experience using Customer Relationship Management (CRM) software (preferably Salesforce), with a solid understanding of data management and integrity.

Desirable:

• Experience in operational support, administration and/or sales, preferably in a membership, philanthropic, or non-profit organisation
• Prior relationship management and/or customer service experience, particularly where it involved handling highly-confidential information with professionalism and discretion
• Relevant prospect research experience and knowledge of sales prospecting practices, research tools and terminology
• Preference for candidates with a strong interest and relevant experience in philanthropy or the non-profit sector
• Relevant qualifications a plus

To apply for this position, please include:

• A cover letter addressing the Selection Criteria
• Your CV

Application close date: We are reviewing applications regularly and may move quickly to interview and appoint a successful candidate. Please apply asap.

For any questions relating to the role, including a full position description please contact: [email protected], using the subject line: Membership Team Administrator - VIC enquiry via EthicalJobs.