PCYC NSW is one of Australia’s leading youth charities, working in partnership with communities and NSW Police to empower young people and build safer, healthier, and more connected communities across New South Wales.

We are seeking a Quality, Compliance and Child Protection Manager to strengthen the safety, quality and regulatory compliance of PCYC NSW’s Clubs and Out of School Hours (OOSH) services. This role is central to ensuring our programs meet the highest standards of child safeguarding, legislative compliance and service excellence. You will lead internal audits, support child protection processes, and guide teams across NSW to deliver safe, consistent and high‑quality experiences for children and families.

ABOUT THE ROLE

The Quality, Compliance and Child Protection Manager is responsible for overseeing the systems, processes and practices that ensure PCYC’s services remain safe, compliant and aligned with organisational and regulatory requirements. This includes leading the internal audit program, managing incident and risk processes, supporting child protection investigations and guiding continuous improvement across all PCYC NSW sites.

Key Responsibilities

Child Protection & Safeguarding:

• Act as a PCYC Child Protection Officer and maintain all required clearances
• Lead the implementation and ongoing maintenance of the Child Safe Standards across PCYC NSW
• Support mandatory reporting processes and provide guidance on child protection concerns
• Conduct or support investigations into child protection matters when required
• Contribute to achieving and maintaining Safeguarding Children Accreditation

Quality, Compliance & Regulatory Oversight:

• Ensure all PCYC services operate in accordance with the Education & Care Services National Law & Regulations
• Provide expert advice in compliance, quality assurance and legislative requirements
• Support continuous improvement initiatives to strengthen service quality and consistency
• Monitor compliance performance and assist teams to meet regulatory and organisational standards

Internal Audit, Reporting & Incident Management:

• Manage PCYC’S Internal Audit Program, including planning, scheduling and execution
• Conduct independent audit reviews as required
• Review audit findings, identify systematic issues and monitor closure of corrective actions
• Prepare clear, high quality audit reports for senior and executive management
• Oversee incident reporting processes, ensuring timely investigation, escalation and resolution

Stakeholder Engagement & Organisational Support:

• Build and maintain strong relationships with schools, regulatory bodies, government agencies and community partners
• Stay informed of legislative and regulatory changes relating to OOSH, WHS, child safeguarding and compliance
• Promote a positive, accountable and values driven culture across OOSH and Club operations

ABOUT US

Established in 1937, PCYC NSW is a life-changing charity collaborating with communities and NSW Police to empower youth, get kids active in life, and reduce and prevent youth crime. We operate over 65 clubs and 18 OOSH services across NSW, with a vision for continued growth.

Our programs engage over 70,000 young people through sport, recreation, education, leadership, and cultural initiatives, while also supporting at-risk youth to break the cycle of disadvantage.

ABOUT YOU

You are an experienced compliance or safeguarding professional who brings a calm, confident approach to sensitive matters and a commitment to delivering safe, high-quality services for children. You’re comfortable navigating legislation, audits and investigations, and you work collaboratively to support teams across multiple sites.

You will bring:

• Relevant Bachelor’s degree qualification - Social Work, Psychology, Welfare, Social Science or Community Service
• Demonstrated experience leading compliance, quality assurance or audit programs within OOSH, education, community services or another regulated environment
• Strong knowledge and sound understanding of the Education & Care Services National Law & Regulations, Mandatory Reporting requirements, Child Protection legislation and Standards
• Experience conducting or supporting child protection investigations and managing sensitive information with discretion
• Proven ability to interpret legislation, analyse audit findings and prepare clear, actionable reports for senior stakeholders
• Confidence engaging with schools, regulators, accreditation bodies and internal teams to support compliance and safeguarding outcomes
• A valid WWCC, National Police Check (less than 6 months old), Driver’s Licence and willingness to travel across NSW

Desirable:

• Experience working in a Not‑for‑Profit or community‑based organisation

WHY JOIN PCYC?

• Enjoy generous not-for-profit salary packaging benefits of up to $15,899 per annum tax-free.
• Use an additional $2,650 of your pre-tax income for entertainment expenses with a Meals and Entertainment Card.
• Access to employee rewards benefits with discounts on food, retail, and travel.
• Enjoy generous leave entitlements, including additional paid leave.
• Access to Fitness Passport Membership and free PCYC gym membership at participating clubs.
• Flexible work arrangements.
• On-site parking

If you’re motivated by purpose, experienced in not-for-profit, confident and resilient we’d love to hear from you.

Please click “Apply Now” and submit your CV and a brief cover letter outlining your experience and interest in this role.

PCYC is a Child Safe Organisation and an Equal Employment Opportunity (EEO) Employer that is committed to diversity and inclusion. We encourage all applicants to apply!