• Are you ready to work in a high quality, responsive and values driven workplace in a role that supports victim-survivors of institutional abuse?
• Do you want to be part of a supportive and welcoming professional team, whose goal is to make people feel heard, seen, understood, supported and connected?

Why work with us

• Strong team culture (we believe in what we do)
• Excellent remuneration (we recognise and reward)
• Flexible remote working options (we support and encourage)
• Ongoing professional development opportunities (we reflect, guide, explore, and we learn)
• Access to external supervision and de-briefing (we promote self-care and wellbeing)

About us

Pathways is a new organisation managing reports of abuse of minors and adults at risk and sexual misconduct within the Catholic Church in Victoria as well as their claims for resolution. 

Pathways Victoria has three distinct functions: engagement and support for people, responding to allegations of abuse and resolution of matters including a monetary payment. It will respond to a person making an allegation related to current or historical child sexual abuse and adult sexual misconduct, conducting investigations that respect the primacy of police processes and comply with any requirements set by the Commissioner for Children and Young People (CCYP) or by Canon Law.

About the role

Pathways is seeking a confident and resilient 0.6FTE Complex Care Coordinator to facilitate Step 1: Engagement of the Pathways process. This includes initial engagement to our service, assessment of needs, case work and care coordination to external health practitioners and other services. Pathways works within a recovery focused and Trauma Informed care and practice model.

Reporting directly to the Pathways CEO, the Complex Care Coordinator will have a deep understanding of the impacts of trauma. The Coordinator will be sensitive to the needs of those who have experienced abuse and barriers to reporting to institutions. This will require the capacity to analyse the stress response and survivor coping strategies to develop trauma-informed strategies which enlist verbal and non-verbal communication skills for supporting emotional regulation, optimal arousal and safety, and minimising re-traumatisation through the complaints reporting process. Demonstrating warmth, empathy and the capacity to meet the needs of a survivor at their own pace is vital.

The Coordinator has delegated authority to make decisions surrounding individualised client care approvals in consultation with the Pathways Response and Resolution Director, the person reporting abuse and others involved in their support.

Qualifications and Experience

• Qualifications in mental health, counselling or demonstrated experience in a similar role
• Experienced in working with trauma presentations and individuals with complex mental health needs within a recovery focused model of care
• Sound knowledge in best practice initiatives within areas of sexual abuse, trauma and mental health
• Highly developed interpersonal communication skills and the ability to form collaborative working relationships
• Complex case consultation capability
• Experienced in working with individuals at risk of suicidality
• Capable of managing professional boundaries and acting with the delegated authority of the role
• Self-motivated with capability to drive and monitor ongoing program excellence and program evaluation
• Ability to develop and maintain statistical data and periodically review to ensure quality service provision, enhancement in programming and identify trends and opportunity for program development
• Strong ethical values and commitment to client service excellence
• Capable of using cloud based software management systems

Responsibilities

Step 1A: Initial Engagement

• Introducing and connecting the person reporting abuse to Pathways

• Managing client referrals alongside the Response and Resolution Director of Pathways
• Intake including recording personal information
• Assessment of immediate needs of the person reporting abuse
• Liaising and providing a report to the Response and Resolution Director

Step 1B: Case Work

• Accompany person reporting abuse to complete Step 2 of Pathways
• Facilitating administrative documents to support care and update Director
• Regular and frequent point of contact providing timely updates and relevant communications. Facilitating information regarding the process, next steps, possible dates
• Arranging transportation and accommodation needs to attend assessments and meetings
• Maintenance of effective stakeholder relationships with persons reporting abuse and their representatives as well as external health service providers
• Report writing
• Briefing Response and Resolution Director as necessary

 Step 1C: Care Coordination

• Coordinating a continuum of individualised care for persons making a report.
• Manage External Health Service Provider resource portfolio and build qualitative and ongoing relationships
• Facilitate complex case consultations
• Some survivors may have other immediate needs that require addressing such as housing, medical or other social care requirements. The Care Coordinator can assist in connecting the person with appropriate services and agencies to support those needs to be addressed.
• Identifying and mitigating risk

Safeguarding

Pathways Victoria, including its Boards of Directors, is committed to the safety and wellbeing of children and young people in accordance with our Safeguarding Children and Young People Framework. Pathways requires that all applicants undergo satisfactory screening prior to commencement, including but not limited to:  

• a national criminal history check;
• an international criminal history check where applicants have worked overseas;
• holding or obtaining a Working with Children Clearance/ equivalent in accordance with state/ territory laws;
• rights to work in Australia. 

Any successfully appointed applicant will be required to adhere to the Safeguarding Children and Young People framework, which includes a thorough safeguarding children and young people induction and committing to upholding the safety and wellbeing of children and young people throughout their engagement with Pathways.

A position description is attached.