Role Overview

The complex behaviour support worker provides outreach and community-based support to young people with complex behavioural and psychosocial support needs, including psychosocial disability, mental illness, autism, intellectual disability, trauma-related behaviours, emotional dysregulation, behaviours of concern and substance use issues.  

The role focuses on the implementation of individual support plans, behaviour support plans, and risk management strategies, using trauma-informed, therapeutic, developmentally appropriate, and youth-engagement approaches to support positive behaviour change and skill development.

Workers support participants to access Pathway Essentials programs or access the community; assisting young people to develop life skills, strengthen emotional regulation, and work toward their NDIS and personal goals in a structured, supportive environment. This role operates under organisational supervision and does not involve independent clinical decision-making or case management responsibilities.

Key Responsibilities

Complex support delivery

• Deliver trauma-informed, strengths-based, youth-focused support
• Support young people to develop independence, emotional regulation, and social skills
• Assist participation in school, training, employment, recreation, and community activities
• Promote dignity, identity development, inclusion, and meaningful engagement
• Support achievement of NDIS goals and improved functional capacity

Support plan implementation

• Implement individual support plans, behaviour support plans, and risk management strategies
• Follow approved positive behaviour support strategies and escalation pathways
• Use proactive, least restrictive, and developmentally appropriate interventions
• Support emotional regulation and safe behaviour in line with participant plans
• Ensure adherence to restrictive practice requirements and reporting obligations

Behaviour, mental health & crisis response

• Support young people experiencing mental health challenges, trauma responses, and behavioural escalation
• Recognise early warning signs of distress, disengagement, or risk escalation
• Respond safely, calmly, and proactively to behaviours of concern and crisis situations
• Implement individual support plans, behaviour support plans, and risk management strategies
• Use positive behaviour support approaches, least restrictive practices, and developmentally appropriate interventions
• Follow escalation pathways and reporting requirements for incidents, restrictive practices, and risk events

Engagement

• Build safe, consistent, and respectful relationships with young people
• Communicate in a calm, age-appropriate, trauma-informed manner
• Adapt communication to developmental, cognitive, sensory, and emotional needs
• Maintain clear professional boundaries while fostering trust and engagement
• Collaborate with families, carers, schools, allied health professionals, and support networks

Risk, Safety & Incident Management

• Follow organisational policies including incident management and Child Safe Standards
• Identify and report risks, hazards, disclosures, or safety concerns immediately
• Maintain awareness when working independently in community settings
• Participate in supervision, debriefing, and reflective practice
• Promote safe environments for young people, staff, and the community

Documentation & Professional Accountability

• Complete accurate and timely case notes, incident reports, and progress documentation
• Review participant plans, behaviour strategies, and risk information prior to shifts
• Seek guidance when needs exceed scope, training, or delegated responsibilities
• Participate in supervision, team meetings, and professional development
• Maintain confidentiality and uphold ethical practice standards at all times

Next Steps

To submit your application please click 'Apply Now' by the closing date.

A position description is attached.