The Manager - Community and Education Programs role aims to deliver exceptional client outcomes and improve organisational reach and impact. This role provides operational oversight and business development activities for the Mi Home Individual and Personal Support, Mi Sport, Recreation and Leisure and ACFE programs.

As a key member of the Executive, the Manager is essential in delivering on organisational strategic and operational objectives including high quality client care and business growth.

Key responsibilities include but are not limited to:

• Contribute to the Executive Management Team and support staff to execute the organisation's strategic and operational objectives
• Innovate to improve service delivery to meaningfully enable client participation and respond to emerging needs
• Undertake business development activities to maximise organisational reach and impact
• Implement and drive consistently high quality, client-centred and fit for purpose programs and services
• Provide support, guidance, coaching, leadership and empowerment to all direct reports
• Demonstrate leadership through advocacy, learning culture, service development and sound financial stewardship
• Actively champion employee engagement and maintain and positive workplace culture
• Instil accountability by modelling tight oversight of individual and organisation performance standards
• Establish and maintain consistent, objective program performance standards of accountability
• Lead continuous quality improvement processes to achieve high performance and maximise client outcomes
• Identify and foster a broad range of sustainable collaborative partnerships with consumers, and key stakeholders to develop of a broader service profile for MiLife-Victoria
• Develop and implement data collection and analysis processes to support continuous improvement, staff development and business development
• Take reasonable care for your own health and safety, and health and safety of others