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Human-Centred Design Lead

Oxfam Australia
  • Bring your specialist capabilities in human-centred design to Oxfam Australia and work in cross-disciplinary settings.
  • Key innovation role, helping ideas to come to life and solving entrenched problems across fundraising, social entrepreneurship, aid and development and organisational transformation.
  • Permanent Full-time, 35 hours per week
  • Melbourne based

About Oxfam

Oxfam is a global movement of people working together to end the injustice of poverty.

That means we tackle the inequality that keeps people poor. Together we save, protect and rebuild lives. When disaster strikes, we help people build better lives for themselves, and for others. We take on issues like land rights, climate change and discrimination against women. And we won’t stop until every person on the planet can enjoy life free from poverty.

We are an international confederation of 19 organisations (affiliates) working together with partners and local communities in the areas of humanitarian, development and campaigning, in more than 90 countries.

As an agency undertaking work both nationally and internationally and in humanitarian response, Oxfam takes its duty of care seriously to safeguard children, young people and adults and recognises that it must meet community expectations and the trust placed in its staff to maintain the highest standards of conduct with children. Therefore, all positions within Oxfam are required to comply with the One Oxfam Child Safeguarding and Protection from Sexual Exploitation and Abuse policies and all staff sign the Oxfam Australia Child Safeguarding and One Oxfam Employee Codes of Conduct.

The Role

As part of our new Strategic Framework 2020-2025, we are investing in innovation capability and are bringing into the organisation specialist capabilities in human-centred design, behavioural science, start-up entrepreneurship and agile ways of working.

Bringing your expertise in human-centred design, you will work closely with subject matter experts from across the organisation and with allies and partners in Australia and the Asia-Pacific region to bring great ideas to life and solve entrenched problems. We believe the application of design thinking will help us centre the voice and experience of the people and communities most impacted by poverty, inequality and injustice because they understand the issues and solutions. It will also improve our innovation capability and the chances of success of a wide range of our programs and improvement initiates. You will bring deep expertise in human-centred design, a high level of emotional intelligence and a capacity to effectively combine your expertise with behavioural insights, start-up entrepreneurship tools and agile ways of working to deliver solutions for colleagues and allies in Australia and across the region.

The key priorities you will focus on include:

  • Supporting the fundraising and resource growth team to optimise existing income products and develop new products in order to resource Oxfam Australia’s work and ensure our organisational sustainability.
  • Developing various Oxfam Australia social ventures to achieve our purpose and financial goals.
  • Supporting Oxfam Australia’s aid and development work, Oxfam country office colleagues and local partners and allies in the places where we work with problem solving, innovation, user research and solution design.
  • Exploring new social finance opportunities for Oxfam Australia and help define our strategic positioning in this and other emerging fields of social innovation and aid and development.
  • Facilitating group processes for problem solving, project scoping and innovation.
  • Embedding human-centred design along with the other tools and frameworks of the Oxfam Incubator into our organisational culture and ways of working, which includes training and coaching colleagues in human-centred design methods.

A little about you (the key selection criteria)

To be successful in this role you will have;

  • Deep theoretical and practical experience in human-centred design in complex organisational and stakeholder environments.
  • Graduate or post-graduate qualifications in industrial design, psychology, social science, computer science or a relevant field.
  • Experience in applying human-centred design expertise in environments characterised by shared power, persuasive influence and negotiated outcomes would be highly desirable.
  • Initiating and leading complex innovation projects (from a subject matter and stakeholder perspective) while applying agile methodology.
  • Advanced research and analytical skills - The ability to practice divergent and convergent thinking; ability to draw on literature, evidence and information from diverse disciplines and fields into practical action; analysing qualitative and quantitative data to draw insights.
  • A high degree of emotional intelligence and humility - An attitude of humility to value the contribution and insight of others and to recognise that the best ideas are usually the combination of an open-minded team.
  • Personal experience of the forms of injustice we seek to address.

We can offer you

  • A base salary of $112,356 – $129,200 plus superannuation, superior leave benefits and access to a generous not-for-profit salary packaging program (up to $18,450 of your salary tax-free).
  • The opportunity to use your talents and expertise to tackle poverty and make a positive impact around the world.
  • A flexible and supportive workplace, with excellent work-life balance and ample opportunities for career progression and development.

How to Apply

  • Select the apply now button which will take you to Oxfam’s job portal.
  • For more information about the role, please contact Khoi Cao-Lam at khoic@oxfam.org.au, using the subject line: Human-Centred Design Lead enquiry via EthicalJobs.

Applicants will be required to show proof of their right to work in Australia and successful applicants will be subject to the satisfactory clearance of a Police Records Check, and Counter Terrorism and Aid Diversion check.

We promote diversity and practice equality. Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Apply Now

Applications for this role will take you to the employer's site.

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