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Team Leader - Refuge Services - Mandurah

OVIS Community Services

OVIS has been the primary provider of family and domestic violence services in the Peel region. Our purpose and the value we provide to our clients and the community is to ‘Overcome Violence and Inspire Safety.’

Our reputation is driven by our ability to provide high quality sustainable services to clients accessing our programs and services.

In addition to the provision of accommodation services, OVIS ensures timely and effective provision of advocacy, referral information and support to women and their children seeking relief from the impact of domestic violence.

Refuge Services ensures the proper support and implementation of strategies and initiatives specifically directed meeting the needs of clients accessing our accommodation services.

Role Purpose and Outcomes

Refuge Services ensures the proper support and implementation of strategies and initiatives specifically directed meeting the needs of clients accessing our accommodation services.

The Team Leader is responsible for coordinating and supervising the delivery of refuge accommodation support and services in conjunction with the CEO and Operations Manager.

The program area focuses on developing and implementing a client centred approach within the values framework that defines OVIS’s work. Staff within the program are committed to a supportive and inclusive culture and to maximising collaboration with other staff and other appropriate agencies as required.

The Team Leader is accountable for ensuring the provision of individualised care and support for women and their children accessing emergency accommodation and related services.

Key delivery areas include:

  • Supporting appropriate and effective intake assessment
  • Provide comprehensive, person driven support
  • Prepare and manage Advocate rosters and leave arrangements
  • Undertake effective staff performance management and staff development
  • In conjunction with the Operations Manager, actively engage with Advocates in their professional development and supervision
  • Participate in the development of budget preparation and adherence to budget allocation under supervision of the Operations Manager
  • Develop and maintain effective collaborative working relationships with other staff, agencies, service providers, networks and other stakeholders
  • Ensure data collection of client and program records are accurate, up to date and stored as required for compliance with confidentiality and privacy requirements
  • Ensure refuge facilities are maintained in a clean and safe manner and that health and safety issues for clients and staff are adequately addressed

Position Requirements

The position undertakes shift work in the refuge as required. As a minimum it is a requirement that a full shift rotation be undertaken at least once each month, including night shift and weekend shifts, together with any required leave or absence coverage.


  • Demonstrated management and team development skills including the capability to motivate develop and lead staff through periods of stability and change.
  • Demonstrated experience in the family violence and family services field.
  • Demonstrated time management skills and the ability to manage multiple demands.
  • Demonstrated commitment to the provision of high quality services and a culture of continuous learning.
  • Demonstrated interpersonal and communication skills.
  • Demonstrated understanding of the values that underpin the organisation and its culture with capacity to promote these within the team.
  • Demonstrated analytical and conceptual skills with the ability to plan, review and implement quality improvements.
  • Demonstrated understanding of and commitment to the principles of equity, diversity, continual improvement, risk management and occupational safety and health.
  • Demonstrated ability to maintain personal and professional boundaries and confidentiality.

Qualifications and other Requirements:

  • Diploma level Qualifications in Community Services or similar.
  • Hold a valid WWC Card and current driver’s licence at all times and undergo a Criminal Records Check (National Police Clearance) prior to employment. Subsequently staff must report any criminal charges or court appearances.
  • Senior First Aid Certificate
  • Demonstrated IT skills including MS Office suite.

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