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Operations Manager - Mandurah

OVIS Community Services

OVIS has been the primary provider of family and domestic violence services in the Peel region. Our purpose and the value we provide to our clients and the community is to ‘Overcome Violence and Inspire Safety.’

Our reputation is driven by our ability to provide high quality sustainable services to clients accessing our programs and services.

In addition to the provision of accommodation services, OVIS ensures timely and effective provision of advocacy, referral information and support to women and their children seeking relief from the impact of domestic violence.

This is a key member of the Executive Team and deputises for the CEO as required.

As a member of the Leadership Team, this position will:

  • Ensure OVIS continues to be recognised as a strong and innovative leader in the provision of services in the sector and where our understanding of family domestic violence lead our work.
  • Ensure the provision of a range of high quality, evidence based and responsive services through appropriate policy and program development, supervision, support, professional development and staff appraisal systems.
  • Ensure quality improvements and compliance standards are adhered to for programs that operate through the auspices of OVIS.
  • Provide strategic leadership and direction to staff delivering programs and services.
  • Will be accountable for demonstrating adherence to OVIS’s values through their behaviours with staff, clients and stakeholders.
  • Ensures cooperative relationships are sustained to maximise the delivery of effective outcomes for clients.
  • Promotes team learning amongst staff to share and benefit from responding to client issues.

Key outcome areas across the portfolio will include:

Refuge Services

  • Oversees the development, review and running of an integrated range of innovative and evidence based services.
  • Ensures clients are provided with timely and effective services in accordance with co-design principles where appropriate.
  • Facilitates the development and implementation of operational plans and activities identified in OVIS’s broader Strategic Plan.
  • In conjunction with members of the team, ensure sound service delivery systems, processes and practice policies are in place; identify how policy and practice can be improved; and implement changes and innovations.
  • Ensures services are compliant with key organisational and accreditation and funding body standards and requirements, including data collection and reporting.
  • Manage any serious client or staff incidents, including the completion of appropriate reports and debriefing.
  • Keep abreast of relevant theoretical, legislative and policy developments.
  • Provides after hours crisis response as and when required.

Community and External Support

  • Promote OVIS programs and services to the wider community in line with organisational and marketing strategies.
  • Identify areas of client needs and service gaps; identify opportunities to enhance and extend OVIS services; and prepare tenders and submissions.
  • Identify potential for further enhancement and innovation of programs and services particularly in the areas of counselling and advocacy services.
  • Work in collaboration with staff to develop and implement growth strategies in accommodation, counselling and outreach programs and services.

Leadership and People Management

  • Ensure that appropriately skilled and qualified staff are recruited, inducted, supported and supervised.
  • Demonstrate and promote a culture of sharing and cooperation within the team.
  • Demonstrate and promote behaviours that are compatible with the values of OVIS.
  • Ensure that there are regular opportunities for team building, communication, program and policy development and professional development through team meetings and other means as appropriate.
  • Ensure that staff performance is aligned to OVIS’s strategic direction.
  • Monitor staff competencies and work collaboratively with Team Leaders to maintain a comprehensive staff plan and area work plan.
  • Take financial responsibility for program areas, including the development of annual budgets and monitoring and reviewing expenditure.

Networking, Promotion and Community Development

  • Work with the CEO to liaise with key Funders (State and Federal) about OVIS programs and services.
  • Develop, promote and maintain positive relationships and alliances and a culture of cooperation and collaboration both internally and externally.
  • Pursue new partnerships and strategic relationships that add value to OVIS.
  • Ensure OVIS is represented on relevant inter-agency, external committees and working parties/forums and community events and contribute to policy development across the sector.

Ensure a Safe and Healthy Work Environment

  • Take all reasonable and practical steps to ensure the safety, health and welfare of all staff and clients.
  • Ensure relevant legislation, standards, policies and procedures are adhered to meet WHS compliance.
  • Intervene wherever unsafe work practices are observed and ensure risks and hazards are reported promptly.
  • Ensure accident and incident reports are completed.
  • Demonstrate and promote a positive workplace culture that is free of bullying, harassment and discrimination.


  • Demonstrated leadership, management and team development skills including the capability to motivate develop and lead staff through periods of stability and change.
  • Demonstrated capacity and proven experience in program management including direct oversight of a number of diverse sub-programs.
  • Demonstrated experience in the family violence and family services field, a thorough understanding of current issues and awareness of future directions/trends.
  • Demonstrated time management skills and the ability to manage multiple demands.
  • Demonstrated commitment to the provision of high quality services and a culture of continuous learning.
  • Demonstrated interpersonal and communication skills; the ability to liaise and negotiate with funding bodies, other agencies and partnerships; and the capacity to promote OVIS in the community.
  • Demonstrated understanding of the values that underpin the organisation and its culture with capacity to lead and promote these.
  • Demonstrated analytical and conceptual skills with the ability to plan, review and implement quality improvements.
  • Demonstrated understanding of and commitment to the principles of equity, diversity, continual improvement, risk management and occupational safety and health.

Qualifications and other Requirements:

  • Degree level Qualifications in Social Work or related discipline (e.g. Psychology or Community Development) with relevant experience in a leadership position with the not-for-profit sector or relevant government sector agency.
  • Hold a valid WWC Card and current driver’s licence at all times and undergo a Criminal Records Check (National Police Clearance) prior to employment. Subsequently staff must report any criminal charges or court appearances.

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