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MOST Engagement Officer


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The MOST Engagement Officer will be part of a dynamic team that is working with external services to offer Orygen Digital’s Moderated Online Social Therapy (MOST) to young people. The role involves talking with young people and their families/carers to explain how MOST can be an additional support to the care they are receiving in their face-to-face service, and to help them sign up to the platform.

Reporting to the Clinical Implementation Lead QLD, Orygen Digital, you will:

  • Contact young people and/or their families/carers to encourage and support them in signing up to MOST.
  • Stay up to date with changes in the service model and participate in professional development activities to improve engagement with young people and families/carers.
  • Follow engagement protocols and systems to track young person’s onboarding status and provide reports on young people’s engagement with MOST, completed recruiting activities, and results.
  • Obtain feedback from young people and families/carers about the MOST onboarding process and participate in the ongoing improvement of the engagement process.

What you’ll need

You are passionate, energetic and determined to make a difference to health and wellbeing outcomes for young people. The following criteria must be met for consideration for this position:

  • Previous experience working in a customer engagement role involving regular interactions (e.g. sales, retail and reception).
  • Strong ability to engage, support, recruit, and influence others, particularly through verbal communication.
  • Capacity to work independently, without direct supervision, in a fast-paced environment with clear performance indicators.
  • Supportive and highly motivated individual with an enthusiastic attitude and demonstrated sound judgement and problem-solving abilities.
  • Passionate about technology and digital interventions in youth mental health, including MOST.

What you’ll get in return

  • Salary package between $55,000-$70,000 commensurate with skills and experience + 10% super + NFP salary packaging up to $15,900.
  • Ability to purchase additional leave; access to EAP; generous Parental Leave Scheme.
  • Flexible work to suit your lifestyle and access to policies and tools that support this
  • Opportunity to contribute to service design and growth within youth mental health services.
  • Provider and further develop your leadership and skills with Orygen and be part of leading the revolution in youth mental health.

Orygen – leading the revolution

Imagine a future with unlimited potential. A future where every young person enjoys optimal mental health as they grow into adulthood. At Orygen, this is our life’s work, because we passionately believe it’s what all young people deserve.

Every step of the way, young people and families are at the heart of everything we do. Always. Through world-leading research that creates change. Through pioneering reform that delivers real-world practical solutions.

At Orygen, that’s the future we’re creating right now. To do it, we have revolution in mind.

Join the revolution

If you’re keen to join Orygen and be part of our team challenging the status quo and reshaping the future for young people, apply now.

For more information and to review the position description, please follow the link below.

Position Description

This is a full-time or part time (0.8 or 1.0) contract position available for 12 months.

Orygen is dedicated to gender equality, diversity and inclusivity. We strive to continue to build a culturally safe workplace where our values underpin the way we work and our commitment to First Nations people of Australia, young people and their families, LGBTIQA+ people and CALD people. We strongly encourage applications from the First Nations people.

How to apply

This job ad has now expired, and applications are no longer being accepted.

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