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Specialist Support Coordinator


ONCALL Group Australia is an award winning, quality certified DHHS and NDIS registered service provider in the Disability, and Child Youth and Family sectors: We are people focused, driven by strong values and employ only the best to deliver excellence in participant focused support.

This is an exciting opportunity for you to become a key member of ONCALL’s dynamic Support Coordination team. Focusing primarily on ensuring a quality customer experience, you will provide support to participants with complex needs and assist them in achieving goals as set out in their NDIS plans.

Reporting to the Senior Support Coordinator, you will be a key driver in the provision of flexible and tailored supports to people with disabilities. Your ability to engage with participants and their families, developing strong working relationships is paramount in this role. Key responsibilities will include:

  • Providing Specialist Support Coordination in line with ONCALL’s Specialist Support Coordination Framework, ensuring the quality of this is to a high standard and in accordance with NDIS Practice Standards
  • Providing person-centred services that enrich the lives of people living with disabilities including the development of complex service plans to address barriers
  • Developing and maintaining professional relationships with NDIS participants/families, staff and other key internal and external stakeholders
  • Liaise with NDIA, NDIS Quality and Safeguards Commission, and other key stakeholders as required.
  • Ensure that all participants client files are up to date, complete and are of a high standard

About You:

Our Successful Applicant will have:

  • A minimum of 2 years experience as a Support Coordinator, or in a similar role in the disability and/or community services sector
  • Demonstrated experience and expertise with working with participants with complex needs and barriers, including mental illness and complex psychosocial disability 
  • Demonstrated experience and expertise in planning, assessment, referrals and case management implementation
  • A thorough understanding of the NDIS and Practice Standards
  • High level written and verbal communication skills
  • Excellent time management capabilities and organisational skills including the ability to prioritise key demands
  • Strong interpersonal skills, enabling effective communication with our NDIS participants and their families
  • A current (or willing to obtain) police check, WWC check and DWES check

In return, you will be rewarded with the opportunity to join a team of ambitious, supportive professionals dedicated to providing quality support services to NDIS participants, as well as career progression opportunities. ONCALL Group Australia, and the NDIS is growing; this is your chance to get involved and join one of Australia's fastest-growing sectors! APPLY NOW if interested or please contact Belinda Incani, HR Manager Central Services for more information on 039896 2468.

ONCALL is committed to safety and wellbeing of all children, young people and people with disability. This will be the primary focus of our care and decision-making.

Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.

Apply Now

Applications for this role will take you to the employer's site.

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