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Client Services Support Officer

ONCALL Group
  • Great office-based role!
  • Work with NDIS participants to set out how / when supports will be delivered.
  • Ongoing role | Surrey Hills | Close to PT | Free street parking available.

ONCALL Group Australia is an award winning, quality certified DHHS and NDIS registered service provider in the Disability, and Child Youth and Family sectors: We are people focused, driven by strong values and employ only the best to deliver excellence in client focused support.

This is an exciting opportunity for you to become a key contributor to ONCALL’s dynamic Client Services team. Focusing primarily on providing administrative support, you will ensure that all NDIS participants have a current Service Agreement in place. You will provide high-quality service (via telephone) to ensure that both the participant, and ONCALL, have set expectations of how supports identified in the participant’s plan are to be delivered.

Reporting to the Client Services Team Leader, you will be a key driver in ensuring that NDIS participants are fully involved in any decision that affects their supports.  Key responsibilities will include but not be limited to:

  • Create Service Agreements and Service Bookings for all NDIS participants.
  • Manage service agreement renewals, increases and renewal alerts in a timely manner.
  • Ensuring participant records are up to date and adhere to privacy / confidentiality policies.
  • Assist NDIS participants exercise choice and control over their supports;
  • Collate / gather documentation required for NDIS reporting;
  • Assisting with outstanding invoice and debt collection. 

About You:

Our Successful Applicant will:

  • Have strong interpersonal skills, enabling effective communication with our NDIS participants/families;
  • Have previous administration & office experience;
  • Focus, prioritise and work effectively within a fast-paced environment;
  • Have outstanding telephone communication, customer service and IT skills;
  • Have a current (or willing to obtain) police check, WWC check and DWES check; 

In return, you will be rewarded with the opportunity to join a team of ambitious, supportive professionals dedicated to providing quality support services to our NDIS participants, as well as career progression opportunities. ONCALL Group Australia, and the NDIS is growing; this is your chance to get involved and join one of Australia's fastest growing sectors!

ONCALL is committed to safety and wellbeing of all children, young people and people with disability. This will be the primary focus of our care and decision-making.

Only applicants with Australian Working Rights should apply. Indigenous Australians and Torres Strait Islanders are encouraged to apply.

How to apply

If this resonates with you, please send your application to askhr@oncall.com.auusing the subject line: Client Services Support Officer application via EthicalJobs, or for further information, please contact Marcela Mandarino, Human Resources Manager on 03 9896 2468.

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