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Customer Service Officer

NSW Stoma Limited

NSW Stoma Pty Ltd is a not-for-profit organisation dedicated to the support of members who have undergone surgery resulting in a Colostomy, Ileostomy, Urostomy / Ileal Conduit or other external pouch procedure. Our aim is to improve quality of life for ostomates by providing support, representation, information and medical supplies.

Reporting line:

Direct Supervisor: Deputy Manager

Hours of Work:

Casual work between the hours: Mon- Thurs – 7.30am to 4pm; Fri – 7.30am-2pm.

Number of hours will vary.


Unit 5, 7-29 Bridge Rd, Stanmore NSW 2049

Duties include:

  • Front line Customer service duties including monitoring and answering emails, answering phone calls from members and Stomal Therapy Nurses and front desk reception duties
  • Processing customer orders using dedicated software
  • Liaising with suppliers and members as required re availability of goods
  • Processing member payments and following up with members re: outstanding payments
  • Assisting in other duties, including assisting in the warehouse as required
  • Maintaining the office environment including keeping the area clean and tidy at all times.


  • Excellent Communication skills
  • Good computer literacy
  • Excellent attention to detail
  • Ability to work well in a team
  • Ability to work with minimal supervision
  • Australian Resident
  • Reliable and punctual


  • Great team environment
  • Immediate start for the right applicant
  • Training provided

Successful applicants will be required to undergo a police check.

How to apply

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