North Richmond Community Health (NRCH) is committed to making healthcare more accessible and culturally relevant. With the recent addition of Victoria’s first Medically Supervised Injecting Room, NRCH works with community members to support social justice principles which afford all people the right to dignity, respect, and the highest quality of care.

NRCH provides a range of medical, allied health, dental and community services to clients from all backgrounds.

The Program Manager (full-time 1.0 EFT) provides effective leadership and operational management to North Richmond Community Health’s Allied Health Services in line with NRCH values and strategic direction.

As part of the Program Management team within their program portfolio, the Allied Health Manager will contribute to the strategic development and effective operations of the services within the overall community health context, ensuring services adhere to funding and policy guidelines.

Roles and responsibilities include, but are not limited to

• Provide supervision to Allied Health staff in day to day management, professional development, monitoring of individual plans, observation of NRCH policy and procedures.
• Ensure appropriate external and peer clinical support to the Allied Health Practitioners
• Provide leadership that promotes safe and effective care, ensuring clinical risks are managed under clinical governance policies and procedures.
• Oversee credentialing, scope of practice and monitoring of clinical performance of the clinical services teams, ensuring appropriate levels of clinical supervision.
• Maintain infection control in accordance with policy and guidelines.
• Provide consistent communication and team building strategies in place, within team and across the organisation, to fosters a positive culture and drive the organisation’s mission, vision and values.
• Responsibility for playing a role in coordinating Emergency Response.
• Proactively seek to engage consumers in service planning, review and feedback. Monitor and respond to feedback in a timely manner to resolve identified issues.
• Monitor health and safety performance and proactively investigate report and as appropriate, address OH&S hazards, incidents and injuries within areas of responsibility.
• Proactively monitor and manage program budget responsibly in order to meet budget limitations

Essential Qualifications and Attributes include, but are not limited to

• Appropriate qualification in Allied Health Discipline with registration with AHPRA or other industry body as appropriate.
• Minimum 5 years in a senior management position of a team in similar service program.
• Ability to manage own workloads, identify priorities and meet deadlines;
• Well-developed written and verbal communication skills;
• Understanding of and commitment to Community Health Principles
• Ability to work with people from culturally and linguistically diverse background
• Ability to multi task, prioritise effectively and achieve quality outcomes in a busy, client focused environment.

KEY SELECTION CRITERIA

• Thorough working knowledge of allied community health care system in Victoria;
• Demonstrated capacity to develop and manage budgets and provider contracts and deliver on established key performance indicators;
• Demonstrated capacity to manage, support and develop program staff;
• Demonstrated capacity to identify issues, solve problems and maintain professional relationships with colleagues, patients and service providers;
• Sound interpersonal skills, including conflict resolution and negotiation, and the ability to communicate effectively with people from diverse cultural and social backgrounds

The preferred candidate will be required to undergo a Police Check prior to any offer of employment being made and only successful candidates will be notified.

The Position Description is attached.