• Full Time, fixed term role till June 2023
• Generous salary packaging options up to $18,550
• Parkville office location with option to work some days at home

The ICT Support Officer will be responsible for supporting the NWMPHN ICT helpdesk as well as the national Head to Health telephony system. The role will have exposure across NWMPHN and nationally across other Primary Health Networks, so will require both a high-level of business and technical capability, coupled with outstanding communication skills and the ability to exert influence in a cross-functional environment.

A typical week may include:

• Monitoring the Head to Health telephony system, actioning service requests and troubleshooting issues (may include some after-hours support).
• Telecommunications supplier relationship management ensuring service and quality of deliverables are maintained as per contractual agreements.
• Attending level 1 helpdesk tickets for NWMPHN internal staff.
• Administering the day-to-day business application environment and ensure current production applications are supported.
• Keeping up to date with new developments in software, hardware and making recommendations for desirable additions or replacements.

We are looking for someone who has:

• At least 2+ years' experience or tertiary/formal qualifications in a relevant field
• Must have experience working with Telecommunications service providers and understanding of call-flow systems.
• Competencies with Microsoft Administrator tools;
  • Microsoft Active Directory and Azure
  • Microsoft Teams Admin Centre
  • Office 365 (M365) & SharePoint.
• Providing customer service for both Technical and Non-technical audience
• Experience logging and addressing ICT support tickets
• Project management skills and ability to deliver desired outcomes within required timeframes.

Who would you be working for?

We are North Western Melbourne Primary Health Network (NWMPHN), Victoria's largest independent, locally governed and run, not-for-profit PHN, dedicated to improving primary health care in our community.

PHNs have been established with the key objectives of increasing the efficiency and effectiveness of services for community members, particularly those at risk of poor health outcomes; and improving coordination of care to ensure people receive the right care in the right place, at the right time.

Our commitment to you

• Structured onboarding and support
• A friendly and supportive professional environment, including teams with a wealth of skills and experiences across a range of areas
• Continuous learning and development opportunities

The successful candidate will be required to undertake a National Police Check.

Applicants from Aboriginal or Torres Strait Islander background are strongly encouraged to apply.

Applications must include your resume and a covering letter addressing all the required criteria.

Reference 5953643