North Coast Community Housing (NCCH) has been providing community housing in northern New South Wales since 1984. We manage over 900 social and affordable properties from our offices in Lismore, Grafton and Tweed Heads. We believe that everyone has the right to live in safe, comfortable and affordable housing.

We are committed to our values, our people and our culture:

• Respect: We are a people centred organisation, respecting the diversity and different needs of the individuals we work with.
• Social Responsibility: We support people with housing needs, striving for equality and fairness in housing outcomes.
• Professionalism: We work with integrity to provide quality, innovative services and are accountable for our decisions and actions.
• Safety and Wellbeing: We are committed to a work environment that values health, safety and wellbeing.

About the Role:

Over 2020-2021, the NSW Government has provided funds to improve the safety of rough sleepers across NSW to secure homes from the private rental market. The aim of the multimillion dollar Together Home project is to deliver stable housing and wrap-around support for people experiencing homelessness.

NCCH has delivered the project in the Northern Rivers region in collaboration with specialist homelessness services and healthcare workers. In 2020 we successfully housed 25 vulnerable people.

This is a critical program in our organisation’s portfolio and we are needing qualified Case Worker’s to ensure continuity of services. This current opportunity advertised is to join our Together Home Case Worker Talent Pool.

The objective of the Case Worker is to work as part of a delivery team to provide wrap around case management based on Housing First principles to a targeted group of people who have been rough sleeping. The key focus of the role is to support people entering the Together Home (‘TH’) program to transition from DCJ temporary accommodation to permanent housing.

This an opportunity to join a Talent Pool for any fixed term, full-time vacancies that arise over the coming 12 months. Any positions filled will be based in Lismore and Tweed with semi-regular travel to Grafton.

About You:

• Hold a Bachelor of Social Work or equivalent Human Services tertiary qualification
• Demonstrated experience in the social housing sector and homelessness, and a positive history of working with vulnerable people
• Demonstrated experience in delivering a responsive service to people with complex needs
• A commitment to the principles of Housing First:
  • People have a right to a home
  • Flexible support for as long as is needed
  • Housing and Support are separated
  • Choice and self determination
• A commitment to person centred practice, commitment to social justice and social inclusion
• Have a current Working with Children Check and a valid National Police Check, or willingness to obtain this

• Possession of an unrestricted NSW driver’s licence.

What we offer:

We offer ongoing professional development, a flexible and supportive working environment including family friendly working hours, employee assistance program, salary packaging and above award wages.

This role represents an outstanding opportunity to grow your career in an innovative and supportive work environment that is committed to opportunity and growth for tenants and staff.

Lismore has a full range of facilities and services including a University, several hospitals and specialist medical facilities and numerous public and private schools. Lismore is ideally situated close to popular North Coast beaches (including Byron Bay) and World Heritage National Parks. It is within one hours’ drive of the Gold Coast and two hours’ drive of Brisbane.

The wider region is full of life with lush World Heritage listed rainforests, golden white sandy surf beaches, amazing wildlife and fishing and walking adventures (such as the famous Mount Warning – Wollumbin), hospitals, airports and schools.

An attractive salary package and advantageous not-for-profit salary sacrificing options will be negotiated with the successful candidate.

Selection Criteria

1. Bachelor of Social Work or equivalent Human Services tertiary qualification
2. Experience in the social housing sector and homelessness
3. A positive history of working with vulnerable people
4. Demonstrated experience in delivering a responsive service to people with complex needs
5. Advanced communication and engagement skills including: negotiation; emotional intelligence and interpersonal skills
6. Demonstrated capacity to work both as an effective team member and, to take initiative and work autonomously when required
7. Demonstrated ability to model and maintain cultural competence in delivering services
8. Demonstrated ability to establish and maintain effective partnerships and relationships with a wide range of human service organisations providing specialist support to TH participants
9. Ability to work with Person Centred approaches and the Housing First Principles to in all aspects of work practice

Other Details:

Further information, including full job description is available on our website at https://www.ncch.org.au/about-us/employment/

Email enquiries to [email protected], using the subject line: Case Worker, Together Home enquiry via EthicalJobs. For phone enquiries, please contact Clayton Dunn, Together Home Program Lead, on 0429 092 552.

We partner with our local Aboriginal Community and welcome applications from Aboriginal and Torres Strait Islander Australians.