About the Role

• 2 x Full Time Maximum Term Contract Until June 2021
• Mackay and Cairns Location
• Attractive salary and conditions

Connect to Wellbeing (C2W) is a Mental Health Intake, Assessment and Triage (North Queensland) - Stepped Care Service, funded from the NQPHN. C2W has offices in Cairns, Townsville and Mackay. The Service Manager is responsible for the establishment and ongoing operational oversight of the service. They will lead a team of workers to deliver an intake, assessment and triage service for individuals in the region who experience mental health issues and are seeking support. The Service Managers of all sites form the Management team for C2W and work collaboratively to ensure consistency and quality of services across North Queensland.

Core duties

• Work collaboratively with local partners to improve and develop the overall service response to people living with a mental illness
• Play a key role in service development, including ongoing evaluation and review of service outcomes
• Initiate, lead and coordinate strategic partnerships to improve health and wellbeing outcomes for individuals in the community
• Lead, coach and mentor your team

What will you bring to the role?

As the Service Manager, your experience managing a growing team in a rapidly changing environment will be pivotal to your overall success. You will be someone who is able to approach tasks in a calm and logical manner. able to make difficult decisions whilst maintaining a coaching leadership style; building your team member’s capacity, supporting their skill development and growth, helping them become leaders of the future. Other skills we are looking for:

• Relevant qualification in Mental Health
• Knowledge of/ or ability to acquire quickly mental health programs in the Mackay/ Cairns Region
• Ability to form relationships with external organisations
• Ability and willingness to work effectively as part of a team, to meet program goals and objectives.
• Knowledge of/ or ability to acquire quickly complex mental health and drug and alcohol issues in the Mackay / Cairns Region

• Highly developed written and verbal communication skills
• Be able to work with individuals from diverse and unique backgrounds
• Be an honest and transparent individual

Mandatory requirements:

• Current Working with Children Check – required before commencement of work - Blue Card with Yellow Card Exemption or Blue & Yellow Cards (employee responsibility)
• Australian Working Rights
• Drivers licence
• Police check (refer to PD) – disclosable outcomes considered
• Relevant Industry registrations

About Neami National

Neami National is a community mental health service supporting people living with mental illness to improve their health, live independently and pursue a life based on their own strengths, values and goals.

In our most recent Staff Engagement Survey, 89% of our Staff recommend Neami as a great place to work, with 87% of staff proud to say they work for Neami.

We acknowledge Aboriginal and/or Torres Strait Islander peoples and communities as the Traditional Custodians of the land we work on and pay our respects to Elders past, present and emerging. We recognise that their sovereignty was never ceded. Neami National is committed to cultivating inclusive environments for staff, consumers and carers. We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities. We are an environmentally conscious organisation.

Incentives include:

• Diverse and inclusive organisation
• Induction and extensive Learning and Development Program
• Regular Practice Development sessions and coaching with your supervisor
• Salary Packaging providing tax benefits available for living and entertainment expenses
• Excellent conditions including paid parental leave, a monthly accrued day off, generous long service leave, wellness and gratis leave
• Employee Assistance Program (EAP)
• Negotiated relocation costs to Mackay
• Pet friendly environment