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Service Manager - Sustaining Tenancies WSNBM

Neami National

Full citizenship for all people living with a mental illness in Australian society

About the Role

  • Full Time, Maximum Term Contract until 30 June 2022
  • CSD Level 5 from $91,772 - $95,835 pa + super + salary packaging
  • Location: Penrith & Seven Hills

The Service Manager will be responsible to guide the establishment of the program which will include the induction of a new team, establishment of referral and case management processes and the tracking and achievement of the program KPI’s. The Service Manager will work collaboratively with partners to improve and develop the overall service response to people living in social housing within our community who have a tenancy at risk. The Manager will also undertake a key role in service development, including ongoing evaluation and review of service outcomes.

The STSH team will be made up of a Service Manager, a Senior Practice Leader and a team of Neami CSW’s working across the Penrith and Blacktown LGA’s. The Service Manager and Regional Manager will work together to establish mechanisms to ensure the partnership with DCJ teams is productive and streamlined with Neami operations.

About You

Our ideal candidate will have broad experience in the delivery of mental health support services and the ability to inspire, motivate and coach staff to deliver these. We seek an enthusiastic and positive person to provide practice guidance, supervision and support. We require someone with the ability to work independently.

The values, skills, attributes and commitment of our staff are key to our success and reputation as a national mental health service that provides high quality support services to people living with a mental illness.

You will have:

  • Strong leadership capability
  • Possess an understanding of reporting requirements
  • Previous experience from similar programs to draw upon

Mandatory requirements

  • Current NSW Working with Children Check
  • Australian Working Rights
  • Police check (refer to PD) – disclosable outcomes considered

About Neami National

Neami National is a community mental health service supporting people living with mental illness to improve their health, live independently and pursue a life based on their own strengths, values and goals.

Incentives include

  • Diverse and inclusive organisation
  • Induction and extensive Learning and Development Program
  • Regular Practice Development sessions and coaching with your supervisor
  • Salary Packaging providing tax benefits available for living and entertainment expenses
  • Excellent conditions including paid parental leave, a monthly accrued day off, generous long service leave, wellness and gratis leave
  • Employee Assistance Program (EAP)


The terms and conditions of the role are listed in the position description.

If you have any further questions not addressed in the advertising words or position description, please contact:

Stephen Suttie, Regional Manager, Metro 2: M: 0435 105 046

We celebrate multidisciplinary teams and value the rich skills and experiences brought by applicants from a range of sectors and professional backgrounds. Aboriginal and Torres Strait Islander people are encouraged to apply.

No recruitment agency candidates will be accepted for this position.

How to apply

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