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Service Manager - Kalgoorlie Step Up Step Down

Neami National

Full citizenship for all people living with a mental illness in Australian society

About the role

  • Full Time position
  • Maximum Term Contract until 30 June 2025
  • CSD Level 5 from $91,772 - $95,835
  • Monday to Friday 8:30am to 5:00pm

The Kalgoorlie Step Up/Step Down Service is a 10 bed, maximum 28 day stay facility, that provides a Step Up/Step Down option for people who are becoming unwell or are still recovering from an acute illness and need a short period of additional support and consolidation to complement their treatment and support. The Kalgoorlie Step Up/Step Down is operated by Neami in partnership with WA Country Health Service.

The Kalgoorlie Step Up/Step Down Service will accept referrals from the Goldfields region. During their stay consumers are assisted to develop a wellness plan including relapse prevention. The staff team at Kalgoorlie Step Up/Step Down will consist of a Manager, a Senior Practice Leader, Community Rehabilitation and Support Workers (CRSWs), an AOD Liaison Worker, Peer Support Worker (PSW), Peer Support Worker Family and Friends (PSWFF) and Administration Support. The facility is staffed 24 hours per day, 7 days per week and operates on a 7 day rotating roster consisting of morning and afternoon shifts.

As the Service Manager you will:

  • Work collaboratively with partners to improve and develop the overall service response to people living with a mental illness
  • Play a key role in service development, including ongoing evaluation and review of service outcomes
  • Manage the Funding Agreement and Neami National Service budget including; monitoring progress against financial targets and ensuring priorities and service levels are met
  • Initiate, lead and coordinate strategic partnerships to improve health and wellbeing outcomes for consumers
  • Lead, coach and mentor your team

What you will need to bring to the role:

As the Service Manager, your experience managing a growing team in a rapidly changing environment will be pivotal to your overall success. You will be able to approach tasks in a calm and logical manner and has extensive experience in partnership development. You will be able to make hard decisions when required but your management style will be more about building your team members capacity, coaching and supporting them to develop their skills and become leaders of the future.

Skills we are looking for:

  • Tertiary Qualifications in Mental Health
  • Extensive Knowledge of mental health programs in the region
  • Experience leading a team in a complex environment
  • Experience in managing financials and budgets
  • Ability to form relationships with external organisations
  • Ability and willingness to work effectively as part of a team, to meet program goals and objectives.
  • Knowledge of mental health and drug and alcohol issues in the Region
  • Highly developed written and verbal communication skills
  • Be able to work with individuals from diverse and unique backgrounds
  • Be an honest and transparent individual

Mandatory requirements:

  • Current Working with Children Check
  • Australian Working Rights
  • Drivers licence
  • Police check (refer to PD) – disclosable outcomes considered

About Neami National

Neami National is a community mental health service supporting people living with mental illness to improve their health, live independently and pursue a life based on their own strengths, values and goals.

In our most recent Staff Engagement Survey, 89% of our Staff recommend Neami as a great place to work, with 87% of staff proud to say they work for Neami.

“Neami’s been amazing for career development. I’ve gone through several different types of roles and positions. Over the last 11 years there have been so many opportunities to engage with, and the organisation really supports people to do that”

We acknowledge Aboriginal and/or Torres Strait Islander peoples and communities as the Traditional Custodians of the land we work on and pay our respects to Elders past, present and emerging. We recognise that their sovereignty was never ceded. Neami National is committed to cultivating inclusive environments for staff, consumers and carers. We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities. We are an environmentally conscious organisation.

Incentives include:

  • Diverse and inclusive organisation
  • Induction and extensive Learning and Development Program
  • Regular Practice Development sessions and coaching with your supervisor
  • Salary Packaging providing tax benefits available for living and entertainment expenses
  • Excellent conditions including paid parental leave, a monthly accrued day off, generous long service leave, wellness and gratis leave
  • Pet friendly environment

How to apply:

The terms and conditions of the role are listed in the position description. If you have any further questions not addressed in the advertising words or position description please contact:

Name: Naomi Beare, WA Clinical Services Regional Manager

Phone number: 0421 515 693

No recruitment agencies candidates need apply

We celebrate multidisciplinary teams and value the rich skills and experiences brought by applicants from a range of sectors and professional backgrounds. Aboriginal and Torres Strait Islander people are encouraged to apply.

How to apply

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