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Operational Support Officers x2 - UMHCC Service

Neami National

“Full citizenship for all people living with a mental illness in Australian society”

About the Role

  • 2 Part Time positions available
  • Flexible working environment
  • Location: Adelaide CBD
  • Maximum term contract until October 2022, with high possibility of extension to 30 September 2024; subject to review of funding contracts and performance.

The Urgent Mental Health Care Centre (UMHCC) Operational Support Officer is an exciting new role responsible for service administrative and frontline support in the establishment, implementation and ongoing delivery of South Australia’s first Urgent Mental Health Care Centre. The UMHCC is based on our formal partner, RI International’s (RII) “Crisis Now” movement and their international leading lived experience, high engagement, multi-disciplinary crisis model offering an alternative to Emergency Department presentations.

This role will have specific responsibility for ensuring high quality frontline services including welcoming consumers and carers seeking care at the UMHCC, responding to service enquires and ensuring consumer data is maintained to high standard.

The Operational Support Officer - Intake will support and contribute to the delivery of high-quality services to consumers by ensuring that staff operating within the UMHCC are provided with office administrative support that is flexible and responsive to their needs.

Core duties

  • Assisting the Operational Support Team with the entry of data for filing and archiving systems
  • Use your skills in all Microsoft office applications and your computer literacy to develop, format, and maintain excel spreadsheets
  • Ensure all internal and external data collection systems are adhered to
  • Participate in the collection and analysis of statistical data as required
  • Participate in and adhere to operational support audit and compliance processes
  • Provide basic IT help desk support for service site colleagues

What will you bring to the role?

  • Relevant experience in a similar role
  • Ability and willingness to work effectively as part of a team, to meet program goals and objectives.
  • Highly developed written and verbal communication skills
  • Be a team player
  • Please refer to the PD for a full list of mandatory requirements

Recruitment Information Session

Want to know more? Come and join us for an online Information Session.

If you are interested in this position and/or want to know more about Neami National, Urgent Medical Health Centre and open positions, feel free to attend one of our Recruitment Information Sessions. The sessions are scheduled for:

  • Monday 26th October 5.30pm-6.30pm
  • Thursday 29th October 5.30pm-6.30pm

Both sessions will be via zoom, if you are interested, kindly RSVP to Lesley Tang on [email protected] using the subject line: Operational Support Officers - UMHCC Service enquiry via EthicalJobs. Lesley will send the zoom invite link.

About Neami

Neami National is a community mental health service supporting people living with mental illness to improve their health, live independently and pursue a life based on their own strengths, values and goals.

In our most recent Staff Engagement Survey, 89% of our Staff recommend Neami as a great place to work, with 87% of staff proud to say they work for Neami.

“Neami’s been amazing for career development. I’ve gone through several different types of roles and positions. Over the last 11 years there have been so many opportunities to engage with, and the organisation really supports people to do that”

We acknowledge Aboriginal and/or Torres Strait Islander peoples and communities as the Traditional Custodians of the land we work on and pay our respects to Elders past, present and emerging. We recognise that their sovereignty was never ceded. Neami National is committed to cultivating inclusive environments for staff, consumers and carers. We celebrate, value and include people of all backgrounds, genders, sexualities, cultures, bodies and abilities. We are an environmentally conscious organisation.

Why work with us?

Neami offers its staff a variety of incentives, such as:

  • Diverse and inclusive organisation
  • Salary Packaging providing tax benefits available for living and entertainment expenses
  • Comprehensive Learning and Development training
  • Employee Assistance Program (EAP)

How to apply:

If you feel you have the skills and experience to succeed in this role, then please apply before the close date.

The terms and conditions of the role are listed in the position description. If you have any further questions not addressed in the advertising words or position description, please contact:

Rebecca Ljubic, Service Manager: 0437 180 036

No recruitment agencies candidates need apply

We celebrate multidisciplinary teams and value the rich skills and experiences brought by applicants from a range of sectors and professional backgrounds. Aboriginal and Torres Strait Islander people are encouraged to apply.

How to apply

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