Consortium Context

Neami Street to Home service provides culturally appropriate, assertive outreach and case management to homelessness people sleeping rough in the Adelaide CBD within a Housing First approach.

The assertive outreach model is aimed at providing integrated services that focus on consumer identified goals, improved health outcomes and transition from homelessness to safe, secure and sustainable long-term accommodation. We persist and work with people over the medium to long term supporting people to maintain their tenancies once they are in housing.

About the Role

• Part Time role (0.6FTE)
• Maximum Term Contract until 30 June 2020
• $55,882 - $60,972 per annum (pro-rata) dependent on skills and experience

As an Operational Support Officer, you will be part of a team of health professionals in a multi-disciplinary team for the provision of administration support including:

• Service Hub reception
• Client support
• Data management practices
• Filing
• Meeting coordination
• Management of Street to Home leasing/office arrangements

You will have significant interaction with clients who access the service hub and assist clients to access services within the hub and complete relevant housing applications. The Operational Support Officer will work within the framework of the Street to Home Service Model and actively participate in The Adelaide Zero Project - ending street homelessness in the inner city.

What will you bring to the role?

• Experience in a similar role
• Excellent administration skills with high attention to detail
• Strong knowledge of the Microsoft Office Suite (including email and internet) and proven experience working in a computerised environment
• Great customer service skills
• The ability to plan, organise and analyse tasks
• Sound written and verbal communication skills
• Proven experience in being able to cope with change and adapt to ambiguous situations

Mandatory requirements:

• Current SA Working with Children Check and Vulnerable Person check required before commencement of work (employee responsibility)
• Australian Working Rights
• Drivers licence
• Police check (refer to PD) – disclosable outcomes considered

About Neami National

Neami National is a community mental health service supporting people living with mental illness to improve their health, live independently and pursue a life based on their own strengths, values and goals.

In our most recent Staff Engagement Survey, 89% of our Staff recommend Neami as a great place to work, with 88% of staff proud to say they work for Neami.

Incentives include:

• Diverse and inclusive organisation
• Induction and extensive Learning and Development Program
• Regular Practice Development sessions and coaching with your supervisor
• Salary Packaging providing tax benefits available for living and entertainment expenses
• Employee Assistance Program (EAP)